Customer Success Manager $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($100 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Telecommunications projects are often plagued by delays, budget overruns, and a lack of innovation. Traditional project delivery roles focus on steady-state monitoring and resource allocation, missing opportunities for strategic client engagement and technological advancement.
At Totogi, we're redefining telecom project delivery. Our approach leverages cutting-edge AI and cloud technologies to drive continuous service innovation and excellence. We don't just oversee projects; we actively shape them, ensuring strategic alignment and superior service outcomes. Success in this role means setting new industry standards.
This is not a conventional project delivery role. Unlike the industry-standard positions that are hands-off, our role demands technical telco knowledge and customer-facing skills. You'll be at the forefront of complex, large-scale telecom projects, managing every aspect from initiation to completion. You will thrive if you enjoy strategic client interaction, guiding clients through their project lifecycles, and ensuring their needs are proactively addressed.
As part of our dynamic, remote, international team, you'll have the opportunity to drive significant impacts in the telecom industry. If you're passionate about leading innovative projects, leveraging advanced technologies, and engaging with clients to deliver exceptional results, we encourage you to apply and join us in shaping the future of telecommunications.
What you will be doing
- Manage complex, large-scale telecom projects, such as the core Online Charging System (OCS), while facilitating cooperation across various departments to meet project requirements and timelines.
- Provide expert guidance to clients throughout project lifecycles, ensuring their strategic and operational needs are met and effectively managing escalations.
- Drive continuous improvements in service delivery by leveraging generative AI and other advanced technologies.
Key responsibilities
- Drives Totogi’s market leadership by delivering and refining major telecom projects, ensuring strategic alignment and superior service innovation
Candidate requirements
- Senior-level experience as a project director or senior manager in the telecommunications industry
- Strong background in designing and implementing solutions using AWS technologies such as EC2, S3, VPC, Lambda, and CloudFormation
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
