Client Engagement Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Ready to revolutionize customer success? Dive into the world of AI-driven engagement where you'll anticipate needs, not just react to them. At IgniteTech, we're redefining customer relationships through data-driven, personalized interactions. If you're tired of conventional approaches and eager to leverage cutting-edge AI to drive growth, reduce churn, and create unparalleled customer experiences, this role is your gateway to the future of customer success.
What you will be doing
- Harness AI to transform customer interactions, delivering efficient issue resolution and personalized engagement
- Elevate product engagement through AI-powered recommendations and user experience customization
- Drive growth and minimize churn by implementing AI-optimized customer success strategies
What you will NOT be doing
- Chasing new leads or handling cold outreach - we focus on nurturing existing relationships
- Getting bogged down in technical support tickets - our AI streamlines issue resolution
- Engaging in product development - your expertise is dedicated to customer success
Key responsibilities
Spearhead the transformation of customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, deliver personalized interactions, and unlock high-value upselling opportunities.
Candidate requirements
- Minimum 2 years of customer success experience in B2B software, demonstrating a track record of relationship management and growth
- Hands-on experience with GenAI tools (e.g., ChatGPT, Claude, Bard), showcasing your ability to integrate AI into customer success strategies
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
