Client Engagement Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Step into a role where customer success is revolutionized through proactive engagement. While many teams react to issues as they arise, only a fraction of businesses harness technology to predict and meet customer needs, leaving potential untapped. In a fast-paced SaaS landscape, retaining customers, boosting upsells, and minimizing churn are imperative, yet traditional methods fall short.
At IgniteTech, we redefine customer success by infusing every interaction with data-driven relevance and personalization. Imagine leveraging AI not just to solve issues, but to foresee and fulfill customer needs, crafting bespoke experiences that foster engagement and growth. As a leader in AI-first customer success, you'll transcend conventional practices to reshape customer engagement.
This role isn't about maintaining relationships; it's about proactively using data and AI to derive insights that fuel growth, upsells, and retention, far beyond the reach of standard roles. You won't just satisfy customers; you'll forge enduring, high-value partnerships through actionable insights.
Join us in pioneering a transformative approach to customer success, where AI, technology, and empathy converge to enhance client experiences. If you're ready to innovate, think strategically, and harness AI-driven insights, we invite you to be part of this exciting journey. Embrace the challenge, bring your enthusiasm, and join us in merging customer success with innovation.
What you will be doing
- Engage with customers using AI to swiftly resolve issues, conduct personalized check-ins, and analyze feedback to improve communication.
- Boost product interaction through AI-driven recommendations, virtual assistance, and personalized user experiences.
- Optimize and expand customer success strategies to foster growth and minimize churn.
What you will NOT be doing
- Seeking new customer acquisitions
- Managing technical support inquiries
- Participating in product development
Key responsibilities
- Drive customer retention, engagement, and business growth by using AI to proactively meet customer needs, personalize interactions, and seize upselling opportunities.
Candidate requirements
- Minimum of 2 years of experience in customer success within the B2B software sector
- Experience with GenAI tools like ChatGPT, Claude, Bard, etc.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
