Client Engagement Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Are you ready to revolutionize customer success with AI? Dive into a role where you'll harness cutting-edge technology to predict needs, drive growth, and redefine client relationships. Welcome to the future of engagement at IgniteTech.
At IgniteTech, we're not just responding to customer needs - we're anticipating them. In a world where only 33% of businesses proactively leverage technology for customer engagement, we're leading the charge. Our AI-driven approach turns every interaction into an opportunity for growth, upselling, and retention.
This isn't your grandfather's customer success role. You'll be at the forefront of AI-first practices, using machine learning and data analytics to craft personalized, high-value partnerships. If you're passionate about blending technology with customer empathy and ready to break free from conventional methods, this is your chance to shape the future of customer engagement.
What you will be doing
- Harness AI to revolutionize customer interactions, delivering efficient issue resolution and personalized engagement
- Drive product adoption through AI-powered recommendations and user experience customization
- Leverage predictive analytics to optimize customer success strategies, fueling growth and minimizing churn
What you will NOT be doing
- Cold calling or chasing new leads - your focus is on nurturing and growing existing relationships
- Getting bogged down in routine technical support - our AI handles the basics, freeing you for strategic interactions
- Developing products - you're the voice of the customer, influencing product direction through data-driven insights
Key responsibilities
Spearhead customer retention, engagement, and business growth by wielding AI to anticipate needs, deliver tailored experiences, and uncover high-value upselling opportunities - transforming customer success into a strategic driver of company performance.
Candidate requirements
- Proven track record of at least 2 years in customer success within the B2B software industry, demonstrating your ability to drive results in a fast-paced environment
- Hands-on experience with GenAI tools (e.g., ChatGPT, Claude, Bard), showcasing your readiness to leverage cutting-edge AI in customer engagement
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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