Do you like to bring context to the problems and see it through to completion? Do you like to interact with clients to get them past their frustration and while listening for understanding of the real issues? Do you like leveraging your technical background to connect both the customer and the 3rd party support team to understanding of the root cause?
This is an exciting position that allows you to put your technical background to work expediting the resolution of customer problems without having to delve into the coding yourself! You will be the customer's primary point of contact when issues arise and it will be your responsibility to drill down on the issue and communicate progress throughout the fix process.
You will be providing a technical support concierge service that facilitates the effective resolution of technical issues. You will be an ear to your customers and will help prioritize and communicate their technical issues to people that will solve them.
This is not a role focused on creating use-cases or adding products to the customers pipeline. In this role you focus on listening to your customers to ascertain the most effective and efficient solution route within the company process.