Virginia, USA | Product Knowledge Curator, Trilogy
I spent the last twenty-something years in the bricks-and-mortar world, sitting in traffic, going through all the things you do in that life. Three years ago, I found Crossover and at that time, let’s be honest, I was a little skeptical… is this remote position too good to be true? And here I am three years later.
Trilogy gives me applications that they’ve acquired, and I develop Knowledge Base articles that will help either the end-users or our agents solve problems and learn how to use the product. Before coming to Crossover, I really had no idea of what the process is like. Now, I get to solve really cool and interesting challenges.
These are the hardest-working people in the industry. Everything’s asynchronous, people expect that you need to focus on your work to do a great job of it.
It's really important to just kind of have that self-motivation to always want to push yourself to the edge to say “yeah, I did pretty good there. And now let's do better.”