Client Success Specialist
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

Are you a tech-savvy customer success maestro ready to lead schools into the future of learning? We're on the hunt for a dynamic specialist who can seamlessly integrate groundbreaking educational software into school systems. If you're adept at configuring SaaS platforms, training non-tech users, and forging strong client bonds, then you might be the catalyst for transforming student education.

Our cutting-edge AI platform empowers students to excel academically in just 2 hours daily, achieving phenomenal results—students learn at double the pace and develop a passion for education. As our implementation lead, you'll ensure school partnerships thrive through meticulous technical setup, comprehensive staff training, and continuous support to unlock these incredible achievements.

Based in the US Eastern/Central time zones, you'll balance remote work with frequent on-site school visits, becoming a pivotal force in our quest to redefine education with technology.

Embrace our mission to redefine education through innovative technology. Apply now to help schools unleash student potential and push the boundaries of what's achievable in education.

What you will be doing

  • Configure and deploy our platform for new schools, including technical setup, SIS integration, and launch preparation
  • Train school staff and guides on effectively using our platform and methodology to drive student success
  • Provide hands-on support both virtually and in-person as schools' primary implementation contact
  • Create and update documentation to support scalable onboarding processes
  • Monitor implementation health and proactively address potential challenges

What you will NOT be doing

  • Cold calling or sales activities - your focus is making existing clients successful
  • Basic help desk support - you'll lead strategic implementations
  • Following rigid processes - you'll help shape our implementation approach
  • Working solely from home - you'll regularly visit schools for hands-on support

Key responsibilities

Transform schools into successful, long-term partners by ensuring seamless platform implementation, effective staff training, and ongoing support that enables exceptional student outcomes.

Candidate requirements

  • 3+ years of experience in client-facing implementation, onboarding, or customer success roles, in SaaS or education technology
  • Proven track record troubleshooting technical issues and configuring software systems
  • Experience working with SaaS platforms, system integrations, and data privacy best practices
  • Excellent communication skills with ability to explain technical concepts to non-technical users
  • Strong project management capabilities and attention to detail
  • Self-starter mindset with ability to work independently while collaborating with a remote team
  • Located in US Eastern/Central time zones with ability to travel up to 50% of time
  • Eligible to work in the US without visa sponsorship

Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Frequently asked questions

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

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Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.