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SVP of SaaS Operations

$400,000 USD/year

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VP of Operations - Education

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Campus Coordinator

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AI-First Product Owner

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Event Lead

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Director of Marketing - Public K-12 Initiatives

$150,000 USD/year

Strategic Services Analyst

$60,000 USD/year
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SVP of SaaS Operations @ Trilogy

$400,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 
Apply Now
Fully-remote
Any country
full-time (40 hrs/week)
Flexible schedule
Long-term role

Key responsibilities

  • Own a highly efficient, AI-powered SaaS Ops function that ensures exceptional reliability, cost optimization, and seamless operations for a growing portfolio of acquired SaaS businesses

Description

The SaaS industry is evolving rapidly, and traditional SaaSOps teams are struggling to keep pace, relying on manual processes and reactive troubleshooting instead of proactive, AI-driven automation. Companies are wasting millions on inefficient cloud operations, suffering from avoidable downtime, and failing to scale fast enough to support aggressive growth. Trilogy is doing the opposite—acquiring at least one SaaS company per month and fully embracing AI transformation to build the most advanced, automated SaaS Ops function in the industry.

Trilogy operates a portfolio of SaaS businesses, each with its own architecture, customers, and operational challenges. Instead of treating SaaS Ops as a cost center, we see it as a competitive advantage. We are building a world-class, AI-powered SaaS Ops function designed to maximize uptime, streamline operations, and optimize cloud spending across dozens of products. This is an opportunity to define and execute SaaS Ops strategy at scale, leveraging automation, AI, and best-in-class operational design to set a new industry standard.

This is not a corporate IT or infrastructure management role. This is a hands-on leadership role for someone who has built and owned SaaS Ops at a SaaS company, not just been part of the team. The ideal candidate is a technical expert first, a leader second—someone who thrives on designing scalable systems, integrating automation, and making high-stakes operational decisions. You’ll be responsible for defining the future of SaaS Ops across a diverse portfolio of SaaS businesses, ensuring seamless product integrations, and applying AI to create an automated, highly efficient operations engine.

You’ll work alongside world-class peers across Engineering, Product, and C-Suite leadership to shape and execute this vision. If you have strong opinions on how SaaS Ops should be run, love the challenge of optimizing multi-product environments, and are excited to be on the cutting edge of AI-driven operations, this is the role for you. Apply now to take ownership of a career-defining opportunity.

Candidate requirements

  • At least 5 years of experience managing and owning SaaS Ops supporting enterprise customers
  • Experience owning SaaS Ops and leading major cloud migrations at an SME with enterprise customers
  • Experience applying AI and automation technologies to SaaS operations
  • Advanced AWS and DevOps skills (including Docker and Kubernetes)

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.

Companies that trust Crossover

Hiring now

To find the best person in the world, not the best person in their zipcode.

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