IT Support Specialist $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Elite IT Support Specialists Wanted: Where AI Handles the Routine, You Solve the Impossible
At Trilogy, we've revolutionized technical support. Our AI systems resolve standard issues automatically, leaving only the most challenging problems for our specialists. Every ticket that reaches your desk represents a complex puzzle that our advanced AI couldn't solve—requiring your superior technical expertise and creative problem-solving abilities.
Managing over 100 enterprise software products, we've created an environment where exceptional talent thrives. This role demands immediate contribution, rapid adaptation, and relentless self-sufficiency. If you're seeking a position that will accelerate your technical growth exponentially while challenging you daily, this is your opportunity to join the top 1% of IT support professionals.
What you will be doing
- Resolve complex technical issues that have surpassed our advanced AI capabilities
- Analyze AI escalation patterns to identify system improvement opportunities
- Implement solutions that expand our AI's problem-solving capabilities
- Master multiple enterprise software products in record time
- Deliver exceptional technical support that reinforces Trilogy's reputation for excellence
What you will NOT be doing
- Handling routine support tickets that our AI systems can resolve
- Enjoying a gradual onboarding process—you'll be expected to master multiple products within your first month
- Relying on management for solutions—self-sufficiency is non-negotiable
- Working within a narrow technical domain—your expertise must span our diverse product portfolio
Key responsibilities
Candidate requirements
- Minimum 2 years of proven experience in technical customer support or engineering
- Demonstrated advanced proficiency with generative AI tools (creating custom workflows, developing specialized GPTs, implementing automation)—basic usage experience is insufficient
- Exceptional problem-solving abilities with minimal guidance
- Proven capacity to rapidly master new technical systems and software
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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