Customer Experience Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to revolutionize customer success? Forget reactive measures and outdated strategies. At IgniteTech, we're pioneering an AI-driven approach that's redefining customer engagement. We're not just solving problems; we're predicting and preventing them before they occur. If you're passionate about leveraging cutting-edge technology to drive unparalleled customer experiences, this is your chance to be at the forefront of innovation.
As our Customer Experience Manager, you'll harness the power of AI to transform every customer interaction into a data-driven, personalized experience. You'll be the architect of customer success, using machine learning to craft insights that drive growth, boost retention, and unlock upselling opportunities in ways traditional roles can't touch. This isn't about maintaining the status quo - it's about setting a new standard for customer success in the SaaS industry.
Join us in shaping the future of customer engagement. Bring your strategic thinking, your passion for innovation, and your customer-centric mindset. At IgniteTech, you won't just manage customer experiences - you'll revolutionize them.
What you will be doing
- Leverage AI to orchestrate efficient issue resolution, deliver personalized check-ins, and conduct in-depth feedback analysis, elevating every customer interaction.
- Spearhead product engagement initiatives using AI-driven recommendations and user experience personalization, ensuring customers extract maximum value from our solutions.
- Develop and execute AI-powered strategies to optimize customer success, drive substantial growth, and significantly reduce churn rates.
What you will NOT be doing
- Chasing new leads or engaging in customer acquisition - our focus is on nurturing and growing existing relationships.
- Managing technical support tickets - we have dedicated teams for that, allowing you to focus on strategic customer success.
- Engaging in product development - while your insights will be valuable, your primary focus is on maximizing the customer experience with our existing solutions.
Key responsibilities
Drive business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock high-value upselling opportunities, resulting in increased customer retention and engagement.
Candidate requirements
- Minimum 2 years of proven customer success experience in the B2B software industry, demonstrating a track record of driving customer satisfaction and retention.
- Hands-on experience with GenAI tools such as ChatGPT, Claude, or Bard, showcasing your ability to leverage cutting-edge AI in practical business scenarios.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
