Customer Experience Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you tired of the reactive customer success model where problems are addressed only after they've already impacted your clients? In today's competitive SaaS landscape, this approach simply doesn't cut it anymore. Research shows a staggering 67% of businesses are missing opportunities by failing to proactively leverage technology for customer engagement and retention.
At IgniteTech, we're revolutionizing customer success through AI-powered anticipation. We don't just wait for problems—we predict them. We don't just respond to needs—we foresee them. This role places you at the intersection of cutting-edge AI technology and meaningful customer relationships, where you'll transform traditional customer success metrics through data-driven, personalized engagement strategies.
This position transcends the conventional customer success framework. Instead of spending your days putting out fires, you'll harness the power of machine learning and predictive analytics to craft exceptional customer journeys that drive retention, expansion, and mutual growth. Your work won't just satisfy customers—it will create advocates through experiences tailored specifically to their unique business challenges and goals.
By joining our innovative team, you'll pioneer the future of customer success—where artificial intelligence meets authentic human connection. If you're passionate about leveraging technology to transform customer relationships and ready to break free from outdated customer success paradigms, we're looking for your vision and expertise. Help us shape a world where customer success isn't just reactive support, but proactive partnership.
What you will be doing
- Transform customer interactions through AI-powered solutions that enable personalized communication, streamlined issue resolution, and meaningful insight extraction from customer feedback
- Elevate product adoption by implementing AI-driven recommendation engines, virtual customer assistance programs, and customized user experiences that align with specific customer needs
- Spearhead growth initiatives by identifying strategic upselling opportunities and continuously refining customer success methodologies to maximize retention and minimize churn
What you will NOT be doing
- Prospecting or pursuing new customer acquisition targets
- Managing technical support queues or resolving technical incidents
- Creating or engineering product features and functionality
Key responsibilities
- Drive measurable improvements in customer retention metrics, engagement indicators, and revenue growth by deploying AI-powered strategies that anticipate customer needs, deliver personalized experiences, and identify strategic expansion opportunities within existing accounts
Candidate requirements
- Minimum 2 years of proven customer success experience specifically within the B2B software sector
- Demonstrated practical experience utilizing generative AI platforms and tools (such as ChatGPT, Claude, or Bard) in professional applications
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.
