Customer Experience Manager

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks} ($30 USD/hour)

We are seeking an AI-forward customer success expert with a keen interest in AI-driven solutions and a commitment to delivering unparalleled customer experiences. The ideal candidate is someone who thrives on building relationships, enjoys problem-solving, and embraces the intersection of technology and customer engagement.

Joining IgniteTech means stepping into a dynamic SaaS environment where continuous learning is not just encouraged but essential. We offer a thrilling intersection of cutting-edge AI technology, data-driven insights, and the opportunity to work with a diverse portfolio of B2B Enterprise Software solutions. Be part of a company that values innovation and empowers you to make a meaningful impact on our customers' success.

This role isn't your typical customer success position. It's a unique opportunity to strategically integrate AI across the customer success journey, enhancing personalization, proactivity, and support. Unlike standard roles focused on traditional relationship management, here, you'll be at the forefront of technology, driving unparalleled customer relationships and success outcomes.

In this role, you'll play a crucial role in monitoring customer health indicators, enhancing interactions, and implementing retention strategies using AI. You'll be part of a collaborative team, integrating AI tools seamlessly into our platforms, analyzing customer data, and driving proactive outreach. If you're excited about continuous learning, AI technology, and helping customers succeed, this role offers a highly rewarding and enjoyable career choice. Join us in reshaping the future of customer success!