Customer Development Representative L1

Job ID: 4522

Description

Have you spent a few years in Customer Success but long to start a software sales career?  How lucky would you feel to support account executives who are pioneering the future of software sales, and unlimited "Netflix"-like subscription?  Do you know you belong in sales but you're not sure how to get your foot in the door?  

If that sounds like you, begin your software sales career at Aurea.  We are structured. We combine the Science and the Art of sales, and we will teach you both. We focus on Quality over Quantity. Yes, we care about numbers, but we care the most about the Quality of work being delivered.

In this role, you will be part of a global account team that covers thousands of customers across multiple industries. You will support the sales team in aligning customers with our long-term vision for their success:  our unlimited software subscription.

What you will be doing

You will be the driving force behind a well executed Customer Lifecycle Management plan. You will build our customers' success and have your hands in all facets of the customer relationship journey.  You will do, learn, and earn more than people in similar jobs at other software companies.  

What you will NOT be doing

  • New customer acquisition tasks like cold calling
  • Closing new business

Key Responsibilities

  • You will complete customer outreach tasks via telephone, email, and virtual meeting to communicate new offers, and schedule account meetings or event attendance. 
  • Create call and meeting summaries that are easy to read and scan, setting your teammates up for success in future customer communication
  • Keep account plan and other customer documentation up to date

Candidate Requirements

  • Bachelors degree in a relevant area of study
  • Professional experience in customer success, business development or sales support for a software company  
  • Effectively summarize customer calls into easy to read and informative notes that can be shared across functions and set other team members up for success in future conversations
  • Able to converse situationally, ask relevant questions and stay focused on enterprise software products as a solution.
  • Efficient, organized, and diligent in completing tasks following a prescribed set of rules and standards
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