Description
You love helping customers solve technical problems. You think helping non-technical users troubleshoot software is rewarding. You’re looking for a flexible, part-time, remote role that allows you to take ownership of a product. If this describes you, we want you!
Trilogy is a high-margin, private equity-funded software conglomerate. We have a portfolio of hundreds of companies and are adding more every week. You will own a product and ensure customers receive prompt, accurate resolutions to their technical issues every time.
What you will be doing
You will work with an Electronic Record Management software, supporting a small group of mental health providers who are current customers.
In this role, you will spend 20-30 hours per week:
- Asking simple, targeted questions to understand the customer’s problem
- Investigating and reproducing the customer’s issue
- Identifying the root cause of the problem and determining the best solution
- Testing the solution and conveying it to the customer in writing or verbally
What you will NOT be doing
- Onboarding new customers
- Managing other support staff
Key Responsibilities
- Support customers by solving their technical issues
- Maintain Service Level Agreements by responding to problems within defined timeframes
Candidate Requirements
- At least 5 years of experience providing technical customer support
- Knowledge of .NET and C# sufficient to troubleshoot and fix problems
- Ability to work 4-5 hours per weekday in the Eastern Standard time zone (UTC -4)
More about this role
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