Description
The content creation industry is at a crossroads, with companies increasingly struggling to retain customers and grow revenue through traditional methods. Data shows that businesses are losing ground as they fail to adapt to the dynamic demands of the digital age. Clients are seeking more than just content—they crave strategic, tailored solutions that resonate with their audiences and drive tangible business outcomes. The challenge lies in managing client relationships to foster sustained growth and loyalty, all while navigating the fast-paced world of multimedia and AI-driven innovations.
We are redefining how businesses engage with their audiences through AI-driven content solutions that go beyond the basics. Our approach integrates cutting-edge AI technologies with deep industry insights to craft content strategies that are not only innovative but also deeply aligned with our clients’ goals. This is your chance to be at the forefront of a content revolution, helping major enterprises leverage AI to push the boundaries of what’s possible in content marketing.
This role is a unique blend of strategic content management, creative service innovation, and hands-on client consultation. You won’t just be renewing contracts or ensuring software adoption—you’ll be directly involved in shaping content strategies, managing a network of creative professionals, and driving new revenue through upselling and expanding services. If you’re someone who thrives on creativity and business strategy and who is energized by the opportunity to make a significant impact on client success, then this is the role for you.
What you will be doing
- Expansion Proposals & Presentations: Preparing and presenting proposals for account expansion, followed by the necessary follow-ups to close deals
- Customer Account Management: Meeting with customers to discuss needs, projects, and strategies to ensure account success and satisfaction
- Upsell and Service Expansion: Identifying and pitching new product offerings to customers to expand their engagement and drive revenue growth
Key responsibilities
- Ensure sustained customer retention and revenue growth by managing customer accounts for success, driving upsell opportunities, and expanding customer engagement with new and existing product offerings
Candidate requirements
- At least 2 years of experience in account management or customer success
- Familiarity with basic content marketing concepts (e.g., buyer personas, SEO optimization)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
