Working at the customer account level, you will bring energy, passion and conviction to every meeting. You will learn about new industries and business trends by researching the companies in your portfolio. Additionally, you’ll learn about IgniteTech through internal alignment calls and collaboration across departments to achieve your customer’s goals. Your account management skills will be honed by regular coaching and training.
Senior Enterprise Account Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you an experienced software industry account manager? Does building deep relationships with client executives and partnering with them to drive account strategy excite you? Are you looking to influence how customers meet their business needs using software products?
IgniteTech is an enterprise software company with a broad portfolio of products that help businesses create value. We use a unique business model where customers' subscriptions provide access to all enterprise software solutions in our portfolio, providing them with exponential ROI.
In this role, you will engage with key decision-makers and create a vision for using IgniteTech’s products to meet their business needs. You will work across industries and various business sizes. Your focus is to communicate clearly and build relationships, not to sell. Customers have already purchased the subscription; you are influencing business leaders and redefining their path to success using IgniteTech’s software library.
If you are a self-driven individual, love building customer-focused relationships, and want to use your technical prowess to specialize in IgniteTech’s value-creating enterprise software library, apply today!
What you will be doing
- Hosting meetings with key customer stakeholders to understand their needs
- Using GenAI to improve the quality and effectiveness of the communications
What you will NOT be doing
- Hosting sales calls where quotas lead the conversation; instead, you’ll focus on finding value for your customers
- Handling every customer ask or escalation in pursuit of customer satisfaction
- Having check-in meetings with customers just to “touch base”
Key responsibilities
- Generating excitement about Ignite's company vision, resulting in more customers acting on recommendations to increase their overall success
Candidate requirements
- At least 3 years of experience in an account management or sales role
- At least 1 year of experience in B2B software sales
- Experience managing 10+ business-to-business accounts
- Available to work more than 70% of the workday between 9 am-5 pm Eastern Standard Time (US)
- Experience using generative AI tools, such as ChatGPT, Bard, or Claude
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
