Remote Customer Success Jobs in Canada
- The best remote Customer Success jobs are on Crossover.
- Find leading US companies hiring full-time customer success managers in Canada.
- Help customers build and maintain profitable partnerships.
See all remote jobs in Canada
Why Crossover?
Remote jobs with first-rate USD pay—anywhere in the world.
Join an elite global team of top 1% professional talent.
Equal opportunity hiring process: just prove your skills are world-class.
Role Description
Leveraging a skillset that includes strategic marketing, analytics, and customer experience, you will be part of a large, close-knit team to provide industry leading customer success for critical growth initiatives and key partnerships. You will be responsible for troubleshooting individual customer problems, managing customer escalations, and managing a team of Customer Support Agents.
Candidates should be hands-on, energetic and looking to help their customers build and maintain profitable partnerships.
Through Crossover, you will get an exciting environment where employees have the autonomy to grow their skills and pursue their goals.
Our goal is for employees to be engaged, fulfilled, and happy — both with the job and with the company. We like to think of it as both an art and a science and work on a to-do list of our customer success, as well as branding.
This position starts out as a contract-to-hire and is a great opportunity to showcase what you have to offer. If the opportunity sounds like a good fit, please get in touch!
What you will be doing
- Your job is to increase revenue by developing and executing an effective strategy to maintain and improve customer satisfaction.
- You will be required to act as a sales enabler, with your role requiring a strategic focus on retention, hyper-focusing on customers, and the ability to work with sales and support teams.
- Provide leadership and operational support, and be responsible for the skill sets of the employee team.
- You will take responsibility for the adoption and ongoing use of products and solve problems. This will include multitasking to make sure that our customers have a seamless experience as they move through their adoption process.
- Assisting customers by providing inbound, outbound, and remote product support.
- You will conduct customer discovery, develop customer success initiatives, and be a resource to the broader business.
What you will not be doing
There is no pressure on cold calling or closing deals with existing clients.
Key Responsibilities:
- Develop a strategy for customer success and work with sales to align on objectives
- Partner with product teams to understand customer needs and find ways to address them
- Work with engineering teams on outstanding issues in an effort to find viable solutions
- Work with support teams on escalations
- Establish standards of service level agreements (SLA) for the team-partnering with other internal stakeholders
- Develop performance metrics for the team
Candidate Requirements:
A bachelor’s degree with a preferred specialization in business, marketing, technology, or a related field.
Featured remote customer success manager job in Canada
AI-First L2 Customer Success Manager @ IgniteTech
$60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Work from Canada
Fully-remote
full-time (40 hrs/week)
Long-term role
Key responsibilities
- Increase customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities
Description
We are seeking an AI-forward customer success expert with a keen interest in AI-driven solutions and a commitment to delivering unparalleled customer experiences. The ideal candidate is someone who thrives on building relationships, enjoys problem-solving, and embraces the intersection of technology and customer engagement.
Joining IgniteTech means stepping into a dynamic SaaS environment where continuous learning is not just encouraged but essential. We offer a thrilling intersection of cutting-edge AI technology, data-driven insights, and the opportunity to work with a diverse portfolio of B2B Enterprise Software solutions. Be part of a company that values innovation and empowers you to make a meaningful impact on our customers' success.
This role isn't your typical customer success position. It's a unique opportunity to strategically integrate AI across the customer success journey, enhancing personalization, proactivity, and support. Unlike standard roles focused on traditional relationship management, here, you'll be at the forefront of technology, driving unparalleled customer relationships and success outcomes.
In this role, you'll play a crucial role in monitoring customer health indicators, enhancing interactions, and implementing retention strategies using AI. You'll be part of a collaborative team, integrating AI tools seamlessly into our platforms, analyzing customer data, and driving proactive outreach. If you're excited about continuous learning, AI technology, and helping customers succeed, this role offers a highly rewarding and enjoyable career choice. Join us in reshaping the future of customer success!
Candidate requirements
- At least 2 years of customer success experience in the B2B software industry
- Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)
Frequently Asked Questions
Job reviews
Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Join top-tier companies as a remote customer success manager, working full-time
Other remote customer success manager jobs hiring in Canada
IgniteTech
Manager of Customer Success
$60,000 USD/year ($30 USD/hour)
Work from Canada
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
IgniteTech
Customer Success Manager
$60,000 USD/year ($30 USD/hour)
Work from Canada
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
Need help to find the right job? Consider exploring the following roles
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
Frances
Philippines
Financial Analyst
I work with some of the best talents from around the world. Only at Crossover is this possible!
Virginia
Crossover
United States
Financial Planning & Operations Manager
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Mircea
Crossover
Romania
SVP Engineering and Operations
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
Roxana
Crossover
Romania
Candidate Sales
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
Malin
United Arab Emirates
Strategic Analyst
If you think you are the best, this is the right place to prove yourself.
Ignacio
Virtasant
Mexico
Call Centre Concierge
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
Osazee
Virtasant
Nigeria
Call Centre Concierge
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
Romi
Crossover
India
iOS Software Architect
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
Alexandra
Romania
Database Searchers 1
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."
Venus
Crossover
United States
Executive Recruiter
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
Frances
Philippines
Financial Analyst
I work with some of the best talents from around the world. Only at Crossover is this possible!
Virginia
Crossover
United States
Financial Planning & Operations Manager
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Mircea
Crossover
Romania
SVP Engineering and Operations
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
Roxana
Crossover
Romania
Candidate Sales
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
Malin
United Arab Emirates
Strategic Analyst
If you think you are the best, this is the right place to prove yourself.
Ignacio
Virtasant
Mexico
Call Centre Concierge
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
Osazee
Virtasant
Nigeria
Call Centre Concierge
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
Romi
Crossover
India
iOS Software Architect
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
Alexandra
Romania
Database Searchers 1
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."
Venus
Crossover
United States
Executive Recruiter
