Leveraging a skillset that includes strategic marketing, analytics, and customer experience, you will be part of a large, close-knit team to provide industry leading customer success for critical growth initiatives and key partnerships. You will be responsible for troubleshooting individual customer problems, managing customer escalations, and managing a team of Customer Support Agents.
Candidates should be hands-on, energetic and looking to help their customers build and maintain profitable partnerships.
Through Crossover, you will get an exciting environment where employees have the autonomy to grow their skills and pursue their goals.
Our goal is for employees to be engaged, fulfilled, and happy — both with the job and with the company. We like to think of it as both an art and a science and work on a to-do list of our customer success, as well as branding.
This position starts out as a contract-to-hire and is a great opportunity to showcase what you have to offer. If the opportunity sounds like a good fit, please get in touch!
There is no pressure on cold calling or closing deals with existing clients.
A bachelor’s degree with a preferred specialization in business, marketing, technology, or a related field.
In the world of customer success, many teams rely on reactive measures, responding to issues only after they arise. Data shows that only 33% of businesses proactively leverage technology to anticipate customer needs and increase engagement, which leaves money on the table. With today’s SaaS market demanding innovation, businesses are constantly challenged to retain customers, drive upselling opportunities, and reduce churn. Yet, traditional approaches to relationship management and communication strategies are missing the mark, failing to deliver on these vital metrics.
IgniteTech approaches customer success differently. We believe in making every interaction data-driven, relevant, and personal. We’re turning AI into a powerful force that doesn’t just solve problems but actively anticipates and addresses them, creating a tailored experience that keeps customers engaged and growing. Imagine a role where your focus isn’t only on troubleshooting but on leveraging AI-driven insights to understand and predict your customers’ needs. You’ll be leading in AI-first customer success practices, allowing you to break away from conventional methods to redefine what customer engagement looks like.
This isn’t your typical customer success role; it’s about integrating AI at every touchpoint. Instead of passively maintaining relationships, you’ll be proactively using data and machine learning to craft insights that drive growth, upsell opportunities, and retention in ways that standard roles simply can’t. You won’t just build customer satisfaction; you’ll shape long-term, high-value partnerships powered by actionable insights.
Joining this team means you will be part of a bold new approach to customer success, blending AI, technology, and customer empathy to revolutionize client experiences. If you’re ready to step beyond the traditional, think strategically, and leverage the latest in AI-driven insights, we want to hear from you. Embrace the challenge, bring your passion, and be part of a future where customer success meets innovation.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
I work with some of the best talents from around the world. Only at Crossover is this possible!
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
If you think you are the best, this is the right place to prove yourself.
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
I work with some of the best talents from around the world. Only at Crossover is this possible!
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
If you think you are the best, this is the right place to prove yourself.
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."