Leveraging a skillset that includes strategic marketing, analytics, and customer experience, you will be part of a large, close-knit team to provide industry leading customer success for critical growth initiatives and key partnerships. You will be responsible for troubleshooting individual customer problems, managing customer escalations, and managing a team of Customer Support Agents.
Candidates should be hands-on, energetic and looking to help their customers build and maintain profitable partnerships.
Through Crossover, you will get an exciting environment where employees have the autonomy to grow their skills and pursue their goals.
Our goal is for employees to be engaged, fulfilled, and happy — both with the job and with the company. We like to think of it as both an art and a science and work on a to-do list of our customer success, as well as branding.
This position starts out as a contract-to-hire and is a great opportunity to showcase what you have to offer. If the opportunity sounds like a good fit, please get in touch!
There is no pressure on cold calling or closing deals with existing clients.
A bachelor’s degree with a preferred specialization in business, marketing, technology, or a related field.
We are seeking an AI-forward customer success expert with a keen interest in AI-driven solutions and a commitment to delivering unparalleled customer experiences. The ideal candidate is someone who thrives on building relationships, enjoys problem-solving, and embraces the intersection of technology and customer engagement.
Joining IgniteTech means stepping into a dynamic SaaS environment where continuous learning is not just encouraged but essential. We offer a thrilling intersection of cutting-edge AI technology, data-driven insights, and the opportunity to work with a diverse portfolio of B2B Enterprise Software solutions. Be part of a company that values innovation and empowers you to make a meaningful impact on our customers' success.
This role isn't your typical customer success position. It's a unique opportunity to strategically integrate AI across the customer success journey, enhancing personalization, proactivity, and support. Unlike standard roles focused on traditional relationship management, here, you'll be at the forefront of technology, driving unparalleled customer relationships and success outcomes.
In this role, you'll play a crucial role in monitoring customer health indicators, enhancing interactions, and implementing retention strategies using AI. You'll be part of a collaborative team, integrating AI tools seamlessly into our platforms, analyzing customer data, and driving proactive outreach. If you're excited about continuous learning, AI technology, and helping customers succeed, this role offers a highly rewarding and enjoyable career choice. Join us in reshaping the future of customer success!
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
I work with some of the best talents from around the world. Only at Crossover is this possible!
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
If you think you are the best, this is the right place to prove yourself.
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
I work with some of the best talents from around the world. Only at Crossover is this possible!
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
If you think you are the best, this is the right place to prove yourself.
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."