Remote Customer Success Jobs in Portugal
- The best remote Customer Success jobs are on Crossover.
- Find leading US companies hiring full-time customer success managers in Portugal.
- Help customers build and maintain profitable partnerships.
See all remote jobs in Portugal
Why Crossover?
Remote jobs with first-rate USD pay—anywhere in the world.
Join an elite global team of top 1% professional talent.
Equal opportunity hiring process: just prove your skills are world-class.
Role Description
Leveraging a skillset that includes strategic marketing, analytics, and customer experience, you will be part of a large, close-knit team to provide industry leading customer success for critical growth initiatives and key partnerships. You will be responsible for troubleshooting individual customer problems, managing customer escalations, and managing a team of Customer Support Agents.
Candidates should be hands-on, energetic and looking to help their customers build and maintain profitable partnerships.
Through Crossover, you will get an exciting environment where employees have the autonomy to grow their skills and pursue their goals.
Our goal is for employees to be engaged, fulfilled, and happy — both with the job and with the company. We like to think of it as both an art and a science and work on a to-do list of our customer success, as well as branding.
This position starts out as a contract-to-hire and is a great opportunity to showcase what you have to offer. If the opportunity sounds like a good fit, please get in touch!
Featured remote customer success manager jobs in Portugal
AI-First L2 Customer Success Manager @ IgniteTech
$60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Work from Portugal
Fully-remote
full-time (40 hrs/week)
Long-term role
Key responsibilities
- Increase customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities
Description
We are seeking an AI-forward customer success expert with a keen interest in AI-driven solutions and a commitment to delivering unparalleled customer experiences. The ideal candidate is someone who thrives on building relationships, enjoys problem-solving, and embraces the intersection of technology and customer engagement.
Joining IgniteTech means stepping into a dynamic SaaS environment where continuous learning is not just encouraged but essential. We offer a thrilling intersection of cutting-edge AI technology, data-driven insights, and the opportunity to work with a diverse portfolio of B2B Enterprise Software solutions. Be part of a company that values innovation and empowers you to make a meaningful impact on our customers' success.
This role isn't your typical customer success position. It's a unique opportunity to strategically integrate AI across the customer success journey, enhancing personalization, proactivity, and support. Unlike standard roles focused on traditional relationship management, here, you'll be at the forefront of technology, driving unparalleled customer relationships and success outcomes.
In this role, you'll play a crucial role in monitoring customer health indicators, enhancing interactions, and implementing retention strategies using AI. You'll be part of a collaborative team, integrating AI tools seamlessly into our platforms, analyzing customer data, and driving proactive outreach. If you're excited about continuous learning, AI technology, and helping customers succeed, this role offers a highly rewarding and enjoyable career choice. Join us in reshaping the future of customer success!
Candidate requirements
- At least 2 years of customer success experience in the B2B software industry
- Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)
Frequently Asked Questions
Job reviews
Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Join top-tier companies as a remote customer success manager, working full-time
Other remote customer success manager jobs hiring in Portugal
IgniteTech
Manager of Customer Success
$60,000 USD/year ($30 USD/hour)
Work from Portugal
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
IgniteTech
Customer Success Manager
$60,000 USD/year ($30 USD/hour)
Work from Portugal
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
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