Client Solutions Executive $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to revolutionize customer success? In a world where only 33% of businesses proactively leverage technology to anticipate customer needs, we're breaking the mold. At IgniteTech, we're not just responding to issues—we're predicting and solving them before they arise.
Imagine being at the forefront of AI-driven customer success, where every interaction is data-driven, relevant, and personal. As our Client Solutions Executive, you'll harness the power of AI to craft tailored experiences that keep customers engaged and growing. This isn't about maintaining the status quo; it's about redefining what customer engagement looks like in the SaaS era.
If you're passionate about blending cutting-edge technology with customer empathy, and you're ready to transform traditional approaches into innovative strategies, we want you on our team. Join us in creating a future where AI meets customer success, and where your strategic thinking drives long-term, high-value partnerships.
What you will be doing
- Orchestrate AI-Powered Customer Journeys: Utilize advanced AI tools to create personalized, proactive customer experiences that anticipate needs and drive engagement.
- Innovate Product Engagement: Spearhead AI-driven initiatives to enhance product interaction, including smart recommendations and tailored user experiences.
- Catalyze Growth and Retention: Leverage AI insights to identify and capitalize on upselling opportunities while implementing cutting-edge strategies to minimize churn.
What you will NOT be doing
- Chasing new leads or handling customer acquisition
- Managing day-to-day technical support tickets
- Engaging in product development or engineering tasks
Key responsibilities
- Champion customer success by harnessing AI to:
- Preemptively address customer needs before they become issues
- Craft hyper-personalized interactions that resonate with each client
- Uncover and capitalize on strategic upselling opportunities
- Drive measurable increases in customer retention, engagement, and overall business growth
Candidate requirements
- A proven track record of at least 2 years in customer success within the B2B software landscape
- Hands-on experience with cutting-edge GenAI tools such as ChatGPT, Claude, or Bard
- A passion for leveraging technology to transform customer relationships
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
