Client Solutions Executive
$60,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)

Fully-remote
Any country
full-time (40 hrs/week)
Long-term role

Client Solutions Executive $60,000USD/year ($30 USD/hour)

Description

We are seeking an AI-forward customer success expert with a keen interest in AI-driven solutions and a commitment to delivering unparalleled customer experiences. The ideal candidate is someone who thrives on building relationships, enjoys problem-solving, and embraces the intersection of technology and customer engagement.

Joining IgniteTech means stepping into a dynamic SaaS environment where continuous learning is not just encouraged but essential. We offer a thrilling intersection of cutting-edge AI technology, data-driven insights, and the opportunity to work with a diverse portfolio of B2B Enterprise Software solutions. Be part of a company that values innovation and empowers you to make a meaningful impact on our customers' success.

This role isn't your typical customer success position. It's a unique opportunity to strategically integrate AI across the customer success journey, enhancing personalization, proactivity, and support. Unlike standard roles focused on traditional relationship management, here, you'll be at the forefront of technology, driving unparalleled customer relationships and success outcomes.

In this role, you'll play a crucial role in monitoring customer health indicators, enhancing interactions, and implementing retention strategies using AI. You'll be part of a collaborative team, integrating AI tools seamlessly into our platforms, analyzing customer data, and driving proactive outreach. If you're excited about continuous learning, AI technology, and helping customers succeed, this role offers a highly rewarding and enjoyable career choice. Join us in reshaping the future of customer success!

What you will be doing

Customer Interactions: Leverage AI for efficient issue resolution, personalized check-ins, and feedback analysis to enhance communication.

Product Engagement: Enhance product interaction through AI-driven recommendations, virtual assistance, and user experience personalization.

Optimization and Growth: Upselling and optimizing customer success strategies to drive growth and reduce churn.

What you will NOT be doing

  • Acquiring new customers
  • Handling technical support tickets
  • Product development

Key responsibilities

  • Increase customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities

Candidate requirements

  • At least 2 years of customer success experience in the B2B software industry
  • Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)

Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.