Client Solutions Executive $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to revolutionize customer success? Forget reactive measures and outdated strategies. At IgniteTech, we're harnessing the power of AI to predict customer needs, drive engagement, and redefine what's possible in SaaS. We're not just solving problems; we're anticipating them. If you're passionate about leveraging cutting-edge technology to create unparalleled customer experiences, this is your chance to be at the forefront of AI-driven customer success.
What you will be doing
- Harness AI to transform customer interactions, delivering personalized, data-driven communications that anticipate needs and resolve issues proactively.
- Utilize advanced analytics and machine learning to optimize product engagement, crafting tailored user experiences that drive adoption and satisfaction.
- Strategically leverage AI-generated insights to identify and capitalize on upselling opportunities, simultaneously reducing churn and fostering business growth.
What you will NOT be doing
- Chasing new leads or engaging in traditional sales activities - your focus is on nurturing and growing existing customer relationships.
- Spending hours on routine technical support - our AI systems handle the basics, freeing you to focus on high-impact, strategic interactions.
- Getting bogged down in product development - while your insights will be valuable, your primary mission is maximizing customer success through AI-driven strategies.
Key responsibilities
Drive transformative business outcomes by leveraging AI to proactively address customer needs, personalize interactions, and unlock unprecedented growth opportunities.
Candidate requirements
- Minimum 2 years of proven customer success experience in the B2B software industry, demonstrating a track record of driving retention and growth.
- Hands-on experience with GenAI tools such as ChatGPT, Claude, or Bard, showcasing your ability to integrate AI into customer success strategies.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
