Manager of Customer Success $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Step into the future of customer success where AI isn't just a tool but a transformative force. At IgniteTech, we're redefining the landscape with AI-driven insights that don't just react but anticipate, creating a proactive, personalized customer journey that drives engagement and growth.
What you will be doing
- Customer Interactions: Leverage AI for efficient issue resolution, personalized check-ins, and feedback analysis to enhance communication.
- Product Engagement: Enhance product interaction through AI-driven recommendations, virtual assistance, and user experience personalization.
- Optimization and Growth: Upselling and optimizing customer success strategies to drive growth and reduce churn.
What you will NOT be doing
- Acquiring new customers
- Handling technical support tickets
- Product development
Key responsibilities
- Increase customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities
Candidate requirements
- At least 2 years of customer success experience in the B2B software industry
- Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
