Customer Success Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Ready to revolutionize customer success with AI? Tired of reactive strategies that leave money on the table? At IgniteTech, we're redefining customer engagement through data-driven, AI-powered solutions. Join us in shaping the future of customer success, where every interaction is an opportunity for growth.
What you will be doing
- Harness AI to predict and address customer needs, transforming every interaction into a personalized, value-driven experience
- Leverage machine learning insights to craft strategic upsell opportunities and drive substantial business growth
- Pioneer AI-first customer success practices, setting new industry standards for engagement and retention
What you will NOT be doing
- Chasing new leads or cold-calling potential customers
- Spending hours on repetitive, low-value support tickets
- Getting bogged down in product development cycles
- Relying on outdated, reactive customer service models
- Manually compiling and analyzing customer data
Key responsibilities
Drive exponential customer retention, engagement, and business growth by leveraging cutting-edge AI to anticipate needs, personalize interactions, and unlock high-value upselling opportunities across our client base.
Candidate requirements
- Minimum 2 years of proven customer success experience in B2B software, with a track record of driving retention and growth
- Demonstrated proficiency with GenAI tools (e.g., ChatGPT, Claude, Bard), showcasing your ability to integrate AI into customer success strategies
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
