Customer Success Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Step into the future of customer success with IgniteTech, where AI isn't just a tool—it's your strategic partner in crafting exceptional customer journeys. If you're ready to transcend traditional methods and redefine engagement through cutting-edge technology, this is your stage.
What you will be doing
- Customer Interactions: Utilize AI to resolve issues efficiently, personalize customer check-ins, and analyze feedback for enhanced communication.
- Product Engagement: Drive product interaction with AI-powered recommendations, virtual assistance, and tailored user experiences.
- Optimization and Growth: Propel customer success strategies to boost growth and minimize churn through strategic upselling.
What you will NOT be doing
- Acquiring new customers
- Handling technical support tickets
- Product development
Key responsibilities
Leverage AI to enhance customer retention, engagement, and growth by proactively addressing needs, personalizing interactions, and unlocking upselling opportunities.
Candidate requirements
- At least 2 years of customer success experience in the B2B software industry
- Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
