AI Customer Success Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to revolutionize customer success with AI? At IgniteTech, we're not just responding to customer needs—we're anticipating them. While 67% of businesses lag behind in leveraging technology for customer engagement, we're leading the charge. If you're passionate about using AI to drive growth, reduce churn, and create tailored experiences that keep customers engaged, this role is for you.
As our AI Customer Success Manager, you'll be at the forefront of redefining customer engagement. You'll harness the power of AI to predict customer needs, craft data-driven strategies, and transform every interaction into an opportunity for growth. This isn't about maintaining the status quo—it's about setting new standards in customer success.
Join us in shaping the future of customer relationships, where AI meets empathy, and every touchpoint is an opportunity for innovation. If you're ready to break free from conventional methods and drive unparalleled customer value, we want to hear from you. Let's revolutionize customer success together.
What you will be doing
- Harness AI to revolutionize customer interactions, delivering personalized, proactive support that anticipates needs before they arise
- Leverage machine learning algorithms to optimize product engagement, crafting tailored recommendations that drive user adoption and satisfaction
- Spearhead AI-driven growth strategies, identifying and capitalizing on upsell opportunities while minimizing churn through predictive analytics
What you will NOT be doing
- Cold calling or chasing new leads - your focus is on nurturing and growing existing customer relationships
- Drowning in a sea of support tickets - our AI-first approach means you'll be strategically addressing customer needs, not firefighting
- Coding or product development - while your insights will shape our offerings, your role is centered on customer success, not engineering
Key responsibilities
Drive transformative business outcomes by leveraging AI to proactively address customer needs, personalize interactions at scale, and unlock high-value growth opportunities, resulting in industry-leading retention rates and customer lifetime value.
Candidate requirements
- Minimum 2 years of proven customer success experience in B2B software, with a track record of driving retention and growth
- Demonstrated proficiency with GenAI tools such as ChatGPT, Claude, or Bard, showcasing your ability to leverage AI in practical, business-driving applications
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
