Senior Customer Success Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Step into the realm of customer success where reactivity is a thing of the past. In a landscape where only a third of companies harness technology to foresee customer needs, there's a vast opportunity to innovate. The SaaS industry demands more than just retention—it calls for foresight, upselling, and reduced churn. Conventional methods fall short, but at IgniteTech, we're rewriting the narrative.
Imagine a position where every interaction is infused with data, relevance, and personalization, powered by AI that not only resolves issues but anticipates them. As a Senior Customer Success Specialist, you'll lead the charge in AI-first practices, moving beyond traditional roles to redefine customer engagement.
Here, AI isn't just a tool—it's the backbone of every customer interaction. You'll proactively utilize data and machine learning to craft insights that fuel growth and retention, transforming customer satisfaction into enduring high-value partnerships.
Join us and be at the forefront of a bold new era in customer success, where technology, AI, and empathy converge to revolutionize client experiences. If you're ready to challenge the norm, think strategically, and harness AI for impactful insights, we want to hear from you. Embrace the future of customer success with us.
What you will be doing
- Engage with customers by employing AI to streamline issue resolution, conduct personalized check-ins, and analyze feedback to enhance communication.
- Drive product engagement with AI-powered recommendations, virtual assistance, and personalized user experiences.
- Focus on optimizing strategies to boost growth and minimize churn through upselling and customer success enhancements.
What you will NOT be doing
- Engaging in the acquisition of new customers
- Managing technical support tickets
- Participating in product development
Key responsibilities
- Utilize AI to proactively meet customer needs, personalize interactions, and identify opportunities for upselling, ultimately increasing retention, engagement, and business growth.
Candidate requirements
- Minimum of 2 years' experience in customer success within the B2B software sector
- Familiarity with GenAI tools such as ChatGPT, Claude, or Bard
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
