Implementation Manager
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

Ready to revolutionize education? We're seeking a top-tier Implementation Manager to spearhead the deployment of our AI-powered learning platform. If you're a tech-savvy problem solver who can transform complex software into tangible student success, this is your chance to redefine the future of learning.

Our groundbreaking platform enables students to master academics in just 2 hours per day, doubling learning speed while fostering a love for education. As our Implementation Manager, you'll be the linchpin in our school partnerships, orchestrating flawless technical setups, empowering staff through expert training, and providing unwavering support to ensure extraordinary outcomes.

Based in the US Eastern/Central time zones, you'll balance remote work with regular on-site school visits, playing a pivotal role in our mission to revolutionize education through cutting-edge technology. If you're ready to lead the charge in transforming how students learn, apply now and help us unlock the full potential of education.

What you will be doing

  • Spearhead the deployment of our revolutionary platform in new schools, managing all aspects from technical configuration and SIS integration to launch preparation
  • Deliver high-impact training to school staff and guides, equipping them to leverage our platform and methodology for maximum student success
  • Provide strategic, hands-on support both virtually and in-person as the primary implementation contact for our partner schools
  • Develop and refine scalable onboarding processes through creation of comprehensive documentation
  • Proactively monitor implementation health, identifying and addressing potential challenges before they impact success

What you will NOT be doing

  • Engaging in sales activities or cold calling - your mission is to drive success for our existing partners
  • Providing basic help desk support - you'll be leading strategic, high-impact implementations
  • Following rigid, pre-defined processes - you'll play a key role in shaping and evolving our implementation strategies
  • Working exclusively from home - you'll be regularly on-site at schools, providing crucial hands-on support

Key responsibilities

Transform partner schools into beacons of educational excellence by orchestrating flawless platform implementations, delivering impactful staff training, and providing strategic ongoing support - all aimed at unlocking unprecedented student achievement.

Candidate requirements

  • Proven track record of 3+ years in client-facing implementation, onboarding, or customer success roles, preferably in SaaS or education technology
  • Demonstrated expertise in troubleshooting complex technical issues and configuring sophisticated software systems
  • In-depth knowledge of SaaS platforms, system integrations, and data privacy best practices
  • Exceptional communication skills with the ability to translate technical concepts into actionable insights for non-technical users
  • Strong project management capabilities and meticulous attention to detail
  • Self-driven professional capable of working independently while seamlessly collaborating with a remote team
  • Based in US Eastern/Central time zones with the ability to travel up to 50% of the time
  • Eligible to work in the US without visa sponsorship

Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

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