Senior Technical Support Engineer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Ready to revolutionize technical support with AI? At Trilogy, we're not just solving problems – we're redefining how enterprise software support works. While traditional support teams struggle with escalations and knowledge gaps, we've harnessed the power of AI to transform customer service across our portfolio of 100+ enterprise products.
Imagine a support environment where AI handles the routine, leaving you to tackle the most intellectually stimulating challenges. Our innovative approach means you'll be working on complex issues that require creative solutions, from intricate configurations to code-level troubleshooting. This isn't your typical support role – it's a dynamic position where every day brings new learning opportunities across diverse products.
We're seeking technical mavens who thrive on complexity and autonomy. If you're energized by rapid learning curves and enjoy finding solutions without hand-holding, you'll find your perfect match here. This role offers unprecedented growth potential and the chance to shape the future of AI-enhanced technical support.
What you will be doing
- Master the art of human-AI collaboration by resolving sophisticated technical issues that push the boundaries of automated support
- Shape the future of AI support by providing expert feedback and participating in AI model enhancement
- Pioneer new frontiers in support technology by experimenting with cutting-edge AI tools and techniques
What you will NOT be doing
- Taking a leisurely onboarding journey - our fast-paced environment requires quick adaptation and mastery of multiple products within your first month
- Waiting for managerial guidance - we need self-sufficient problem-solvers who can navigate challenges independently
Key responsibilities
- Serve as the critical bridge between advanced AI capabilities and human expertise, focusing on resolving complex technical challenges that require sophisticated problem-solving skills
Candidate requirements
- Proven track record with 4+ years in technical support or engineering roles
- Demonstrated mastery of generative AI tools beyond basic applications - experience in workflow automation and custom GPT development is essential
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
