Description
Ready to revolutionize technical support with AI? At Trilogy, we're not just solving problems – we're redefining how enterprise software support works. While most support teams struggle with escalations and knowledge gaps, we've cracked the code by combining human expertise with cutting-edge AI technology across our suite of 100+ enterprise products.
Picture this: Instead of drowning in routine tickets, you'll tackle only the most intriguing challenges that even our sophisticated AI can't solve. Our AI handles the basics, leaving you free to showcase your problem-solving prowess on complex issues that demand human ingenuity.
This isn't your typical support role where you master one product and settle into a comfort zone. We're looking for technical adventurers who thrive on variety, embrace challenges, and can navigate multiple products simultaneously. If you're the type who needs a safety net or extensive training periods, this might not be your cup of tea.
Join us in shaping the future of technical support, where every day brings new challenges and opportunities to expand your expertise across diverse technologies.
What you will be doing
- Partner with AI to crack the toughest support cases, bringing your human insight to challenges that machines can't solve solo
- Shape the future of AI support by providing expert feedback and helping refine our AI models
- Pioneer new AI support tools and techniques, staying at the forefront of support innovation
What you will NOT be doing
- Taking the scenic route to productivity - we expect quick adaptation and results within your first month across multiple products
- Waiting for managerial hand-holding - self-sufficiency and initiative are essential for success in this role
Key responsibilities
- Serve as the bridge between AI technology and human expertise, tackling complex technical issues that require creative problem-solving and deep analytical thinking
Candidate requirements
- 4+ years of battle-tested experience in technical support or engineering roles
- Advanced practical experience with generative AI tools, including workflow automation and custom GPT development (basic AI usage for content creation won't cut it)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
About the role
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
