Ready to revolutionize technical support? Forget everything you know about traditional customer service. At Trilogy, we're pioneering the future of enterprise software support, where AI handles the routine, and you tackle the extraordinary.
Managing a diverse portfolio of 100+ enterprise products, we've transformed support into an elite technical challenge. Our AI systems handle the basics, leaving you to solve the most intriguing and complex puzzles that even our advanced algorithms can't crack.
This isn't your typical "ease into it" role. We're seeking sharp minds who thrive on independence and complex problem-solving. If you need constant supervision or shy away from challenges, this isn't your arena. But if you're ready to push boundaries and redefine what's possible in technical support, you've found your calling.
Join us in shaping the future of customer support, where every day brings new challenges and opportunities to expand your technical prowess across an unprecedented range of enterprise solutions.
Embrace the fusion of human ingenuity and artificial intelligence as you:
Let's be crystal clear about expectations:
Your mission is to:
To succeed in this role, you must have:
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Prepare for unprecedented professional growth:
As our frontline technical expert, you'll be the face of excellence in customer support. Your role demands:
Reference materials available include detailed ticket examples and extensive KB documentation to support your success.
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
