You’ll become an expert in delivering exceptional technical support. Our productivity tool, 'WorkSmart,' will guide you in honing critical skills by identifying high-intensity moments, communicating obstacles, and tracking your performance goals. You’ll receive honest feedback to aid your growth and accelerate your career like never before in the software industry.
Description
Are you tired of the mundane routine of traditional customer support? At Trilogy, we break the mold with our cutting-edge AI-driven approach. With over 100 enterprise software products under our belt, we redefine customer support by letting AI handle the routine, leaving only the toughest challenges for you. If you thrive on solving complex problems and have a knack for creative solutions, this role is your chance to shine.
Say goodbye to hand-holding. Here, you’ll need to be proactive and quick on your feet. If you’re someone who thrives on independence and quick learning, this role will push you to new heights. Expect to gain unrivaled technical expertise while playing a vital role in upholding Trilogy’s reputation for excellence. Ready to push your boundaries? We want to hear from you.
What you will be doing
- Engage in AI-Enhanced Customer Solutions: Dive into intricate tickets escalated by our AI, leverage your human insight where AI lacks, and refine the AI system to bridge those gaps.
What you will NOT be doing
- Taking an extended period to acclimate; you’re expected to familiarize yourself with several products within the initial month, despite the challenging pace.
- Relying on managerial support; self-sufficiency is key, and those unable to solve their own blocks may find this role challenging.
Key responsibilities
- Blend technical human insight with AI capabilities to provide outstanding customer support, particularly focusing on complex challenges beyond AI's current reach.
Candidate requirements
- Minimum of 2 years in a technical customer support or engineering position.
- Expert-level proficiency in generative AI, with experience in deploying multiple AI tools, automating workflows, and crafting custom GPTs; mere experience with LLMs for basic tasks won't suffice.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
About the role
What you will learn
Work examples
As an L1 Support Agent, you’ll be at the frontline, setting the tone for our customer interactions. Your resourcefulness and customer service prowess will be key in creating a lasting impression. With our comprehensive Knowledge Base at your fingertips, you’ll be well-equipped to achieve first-contact resolution.
Sample L1 Ticket: 2562317
Sample KB Article: Sococo
Reviews
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
