Description
Are you tired of the monotony of traditional customer support? Ready to revolutionize the industry with cutting-edge AI technology? At Trilogy, we're not just supporting software – we're redefining what's possible in enterprise customer service.
Imagine a world where you're not bogged down by repetitive tickets, but instead tackling the most complex challenges across 100+ enterprise software products. Our AI-powered system handles the routine, leaving you free to showcase your problem-solving prowess on the toughest issues. This isn't about mastering a single product – it's about becoming a versatile technical expert who can adapt, learn, and conquer new challenges daily.
If you're a self-starter who thrives on diversity, complexity, and continuous learning, this role is your launchpad to an accelerated career in tech support. Join us in shaping the future of customer service, where your expertise meets AI capabilities to deliver unparalleled solutions.
What you will be doing
- Leverage AI-augmented analysis to resolve complex customer issues that surpass current AI capabilities
- Contribute to AI model enhancement through detailed feedback and participation in fine-tuning sessions
- Pioneer the integration of cutting-edge AI tools and methodologies in customer support workflows
What you will NOT be doing
- Spending months on extensive onboarding – you'll be expected to master multiple products within your first month
- Relying on constant managerial guidance – this role demands self-sufficiency and proactive problem-solving
- Handling routine support tickets – our AI system efficiently manages these, allowing you to focus on high-impact challenges
Key responsibilities
Seamlessly blend human technical expertise with AI capabilities to resolve complex customer issues, continuously improving our AI-driven support system and elevating the standard of enterprise software support.
Candidate requirements
- Minimum 4 years of experience in technical customer support or engineering roles
- Demonstrated advanced proficiency in generative AI, including experience with multiple AI tools and ability to create automated workflows and custom GPTs
- Exceptional problem-solving skills and ability to quickly adapt to new technologies and products
- Strong communication skills to effectively convey complex technical solutions to both technical and non-technical audiences
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
