You'll master exceptional technical support and enhance your skills with our productivity tool, 'WorkSmart,' enabling you to identify high-intensity moments, communicate blockers, and track your performance goals for rapid career advancement.
Description
Are you ready to redefine customer support and tackle the toughest challenges with cutting-edge AI technology? At Trilogy, we elevate customer support to new heights, where every problem you solve sharpens your skills and pushes your limits.
What you will be doing
- Engage in AI-Augmented Customer Resolutions by analyzing complex tickets escalated by AI systems, applying human expertise where AI falls short, and enhancing the AI system's capabilities.
What you will NOT be doing
- Spending excessive time getting up to speed; you'll be expected to become proficient in several products within the first month.
- Relying heavily on managers for help; you must be skilled at unblocking yourself to succeed in this role.
Key responsibilities
- Leverage both technical human expertise and AI capabilities to deliver top-tier customer support, focusing on complex issues that AI alone cannot resolve.
Candidate requirements
- Minimum of 2 years in a technical customer support or engineering role.
- Advanced proficiency in generative AI, including the use of multiple AI tools and the ability to automate workflows and create custom GPTs.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
About the role
What you will learn
Work examples
L1 Support Agents are the first opportunity for our support team to make a great impression on our customers. You'll impress customers with your resourcefulness and customer service skills, utilizing a comprehensive Knowledge Base for first contact resolution.
Sample L1 Ticket: 2562317
Sample KB Article: Sococo
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
