Welcome to the future of technical support at Trilogy, where mediocrity has no place. Forget everything you know about traditional customer support – we've revolutionized the field with cutting-edge AI technology managing our suite of 100+ enterprise software products. While our AI handles routine inquiries, you'll be tackling the challenges that even machines can't solve.
This isn't your average support role. We're looking for technical problem-solvers who thrive on complexity and autonomy. Our AI-first approach means you'll only handle the most intricate cases – the ones that require human ingenuity, creative thinking, and technical expertise.
Fair warning: this role demands exceptional self-reliance and rapid adaptation. If you need constant supervision or struggle with independent problem-solving, this position isn't for you. But if you're ready to push your technical boundaries and solve puzzles that AI can't crack, you're exactly who we're looking for.
Join us in redefining what's possible in customer support, where every day brings new challenges and opportunities for growth. Your expertise will help shape the future of AI-augmented customer service while building an unmatched technical skill set.