Embark on an accelerated journey to technical support mastery. Our innovative WorkSmart platform will transform you into a high-performance professional, helping you identify peak productivity zones, optimize your workflow, and track your progress toward ambitious goals. Experience rapid career growth through real-time feedback and performance insights that outpace traditional software companies' development programs.
Description
Ready to revolutionize technical support? At Trilogy, we've turned the traditional support model on its head. Forget mundane tickets and endless escalations - we've unleashed cutting-edge AI to handle the routine, leaving you to tackle the truly challenging puzzles that keep our enterprise software ecosystem running smoothly.
This isn't your average desktop support role. With over 100 enterprise products under our belt, we're looking for technical warriors who thrive on complexity and innovation. Our AI handles the basics, which means every challenge that lands on your desk is a chance to showcase your problem-solving prowess.
Fair warning: This is a fast-paced environment where self-starters excel and the hesitant falter. We're seeking those rare individuals who can hit the ground running, learn independently, and push boundaries without constant supervision.
If you're energized by the prospect of mastering complex technical challenges while working alongside state-of-the-art AI systems, this role could be your gateway to unprecedented professional growth.
What you will be doing
- Partner with our advanced AI systems to resolve sophisticated technical challenges, bridging the gap between artificial and human intelligence while continuously enhancing our AI capabilities
What you will NOT be doing
- Enjoying a leisurely onboarding process - our accelerated training program expects mastery of multiple products within your first month
- Waiting for managerial hand-holding - success in this role demands autonomous problem-solving and self-directed learning
Key responsibilities
- Seamlessly blend human expertise with AI capabilities to tackle complex technical challenges, focusing on sophisticated issues that require human insight and creativity
Candidate requirements
- Proven track record of 2+ years in technical support or engineering positions
- Demonstrated expertise in advanced generative AI applications, including workflow automation and custom GPT development (basic LLM usage for content creation is insufficient)
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
About the role
What you will learn
Work examples
As a frontline support specialist, you'll be the cornerstone of customer satisfaction, armed with our comprehensive Knowledge Base to achieve first-contact resolution. Your role demands exceptional resourcefulness and customer service excellence, as demonstrated in our support interaction examples.
Reference Materials:
- Sample Support Ticket: #2562317
- Knowledge Base Example: Sococo Support Article
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
