Support Engineer

$30,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($15 USD/hour)

• Become the human superhero behind our AI sidekick, tackling the toughest customer issues that even our advanced AI hasn't mastered yet
• Flex your problem-solving muscles on a diverse range of complex technical challenges across our vast product portfolio
• Continuously enhance our AI capabilities by bridging the gap between human expertise and machine learning

• Coasting through a leisurely onboarding process – we expect you to hit the ground running and master multiple products within your first month
• Relying on your managers as a crutch – self-sufficiency and resourcefulness are your best friends in this role
• Handling run-of-the-mill support tickets – our AI's got those covered, leaving you free to tackle the juicy, brain-teasing problems

• Seamlessly blend your technical expertise with cutting-edge AI to deliver world-class customer support
• Dive deep into complex issues that push the boundaries of our AI capabilities, and emerge victorious
• Continuously refine and expand your technical knowledge across a vast array of enterprise software products
• Contribute to the evolution of our AI systems by providing insights and solutions that help bridge the human-AI gap

• A minimum of 2 years battling in the trenches of technical customer support or engineering roles
• Jedi-level mastery of generative AI tools – we're talking about creating custom GPTs, automating workflows, and pushing the boundaries of what's possible with AI. If you've only used AI for basic tasks, you're not quite ready for this league
• An insatiable appetite for learning and problem-solving, coupled with the ability to thrive in a fast-paced, sink-or-swim environment
• Exceptional communication skills to translate complex technical concepts into clear, actionable solutions for customers

While not required, we'd be impressed by candidates with experience in software development, system administration, or data analysis. A track record of contributions to open-source projects or a portfolio showcasing innovative uses of AI in problem-solving would definitely catch our eye.