Description
Transform inefficiency into excellence with Trilogy's cutting-edge AI-driven support ecosystem. Say goodbye to mundane tasks and hello to solving complex challenges that push your expertise to the next level.
Join us in redefining customer support for over 100 enterprise software products, where your role is to tackle the toughest issues that even our advanced AI can't solve. If you're driven by problem-solving and eager to grow, this is your stage.
Here, you'll find no room for hesitation or hand-holding. We're looking for those who thrive on independence, quick adaptation, and the relentless pursuit of solutions. Step up to a role that accelerates your growth and amplifies your impact.
What you will be doing
- Analyze and resolve complex customer support tickets escalated by our AI systems, leveraging your technical expertise to enhance AI capabilities.
What you will NOT be doing
- Spending months to get acclimated; expect to be proficient in multiple products within the first month.
- Depending heavily on managerial support; autonomy is key to thriving in this role.
Key responsibilities
- Deliver exceptional customer support by integrating technical expertise with AI, focusing on resolving complex issues beyond AI's current capabilities.
Candidate requirements
- Reside in North or South America.
- Minimum of 4 years in a technical customer support or engineering position.
- Expertise in advanced generative AI, including workflow automation and custom GPTs; basic LLM usage is insufficient.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
