Description
Are you ready to revolutionize enterprise software support? Tired of the same old troubleshooting routines? At Trilogy, we're not just fixing problems—we're redefining the entire support landscape with cutting-edge AI. If you're a tech-savvy problem-solver who thrives on diversity and complexity, this is your chance to shine.
Imagine a world where AI handles the mundane, leaving you to tackle the most intriguing challenges across over 100 enterprise software products. No more getting stuck in the rut of a single product expertise. Here, you'll be at the forefront of AI-augmented support, pushing the boundaries of what's possible in customer service.
This isn't a role for the faint-hearted or those seeking comfort in routine. We're looking for agile minds who can adapt swiftly, learn continuously, and deliver solutions that may require tweaking configurations, adjusting databases, or even diving into code. If you're the type who gets energized by diverse challenges and thrives without constant guidance, you've found your calling.
What you will be doing
- Crack the code on complex issues that even our advanced AI couldn't solve, elevating both human and machine intelligence
- Shape the future of AI support by providing crucial feedback and participating in AI model fine-tuning
- Pioneer new frontiers in support technology by prototyping and testing cutting-edge AI tools
What you will NOT be doing
- Spending months getting comfortable with a single product—you'll be mastering multiple within weeks
- Waiting for managerial hand-holding—your ability to self-navigate and problem-solve is key
- Handling routine tickets—our AI takes care of those, leaving you with the juicy, complex challenges
Key responsibilities
Drive the convergence of human expertise and AI capabilities to set new benchmarks in customer support, focusing on resolving the most intricate issues that push the boundaries of current AI technology.
Candidate requirements
- Minimum 4 years of battle-tested experience in technical customer support or engineering roles
- Proven mastery of advanced generative AI tools, including the ability to create automated workflows and custom GPTs—basic LLM usage won't cut it here
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
About the role
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
