Application Support Engineer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you ready to revolutionize customer support with AI? Tired of the same old troubleshooting routines? At Trilogy, we're redefining excellence in enterprise software support. We're not just solving problems; we're pioneering the future of customer service with cutting-edge AI technology.
Imagine a role where you're not bogged down by repetitive tickets, but instead tackle the most challenging issues across 100+ unique enterprise software products. This isn't your average support job - it's a high-stakes problem-solving adventure where your expertise meets AI capabilities to deliver unparalleled customer satisfaction.
If you're a tech-savvy troubleshooter who thrives on diversity, rapid learning, and pushing the boundaries of AI in customer support, this role is your next career-defining move. Ready to join the elite 1% of support engineers? Let's revolutionize customer support together.
What you will be doing
- Tackle complex, AI-escalated tickets with your superior human insight and technical prowess
- Train and refine our AI systems, bridging the gap between machine learning and human expertise
- Pioneer new AI tools and methodologies, shaping the future of customer support
What you will NOT be doing
- Wasting months on basic product training - you'll be diving deep into multiple products within your first 30 days
- Relying on managerial hand-holding - this role demands self-starters who can tackle challenges independently
- Handling routine tickets - our AI takes care of the basics, leaving you free to solve the truly complex issues
Key responsibilities
Seamlessly blend human technical expertise with AI capabilities to resolve our most challenging customer issues, continuously improving our support systems and elevating our reputation for exceptional service.
Candidate requirements
- Minimum 4 years of battle-tested experience in technical customer support or engineering roles
- Demonstrated mastery of advanced generative AI tools, including workflow automation and custom GPT development
- Proven ability to rapidly adapt to new technologies and solve complex problems independently
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
