Master exceptional technical support, leveraging 'WorkSmart' to enhance skills, receive feedback, and accelerate your career faster than anywhere else.
Description
At Trilogy, we're transforming customer support by eliminating inefficiency and mediocrity, leveraging AI to tackle only the most challenging and unique tickets, perfect for those ready to push their limits and excel.
What you will be doing
- Engage with AI-augmented customer resolutions by analyzing complex tickets, applying your expertise where AI falls short, and enhancing AI performance.
What you will NOT be doing
- Spending months getting up to speed; expect to master several products within the first month.
- Relying on managers for help; if you can't unblock yourself, this role will be challenging.
Key responsibilities
Integrate technical expertise with AI capabilities to deliver exceptional support, focusing on unresolved complex issues.
Candidate requirements
- Minimum 2 years in technical customer support or engineering roles.
- Advanced generative AI skills, including workflow automation and custom GPTs; basic LLM usage is insufficient.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
About the role
What you will learn
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
