Description
Forget the mundane world of traditional tech support. At Trilogy, we've revolutionized the customer experience through cutting-edge AI integration, leaving only the most intellectually stimulating challenges for our elite support analysts.
While most companies watch their support teams drown in routine tickets (with industry data showing 60%+ escalation rates due to first-line inadequacies), we've engineered a different reality. Managing an impressive portfolio of 100+ enterprise software products, our AI systems handle the ordinary so you can tackle the extraordinary.
This role demands immediate impact and self-sufficiency. If you require extensive onboarding, constant guidance, or struggle with autonomous problem-solving, this position isn't for you. We need technical minds who thrive under pressure, learn at lightning speed, and possess the confidence to navigate complex problems independently.
For those with the right mindset, this position offers unmatched growth potential. You'll develop rare technical versatility across diverse enterprise products while directly enhancing our AI systems and upholding Trilogy's commitment to excellence. Ready to be challenged like never before? We're waiting for your application.
What you will be doing
- Serve as the human intelligence behind our AI support ecosystem, tackling the most challenging customer issues that exceed current AI capabilities while simultaneously contributing to AI enhancement
What you will NOT be doing
- Enjoying a leisurely onboarding process—our accelerated timeline expects proficiency across multiple products within your first month
- Finding refuge in managerial hand-holding—self-sufficiency and resourcefulness are non-negotiable traits for success in this role
Key responsibilities
- Seamlessly blend human technical expertise with AI capabilities to resolve sophisticated customer issues, focusing on the complex challenges that represent the frontier of what our AI systems can learn to handle
Candidate requirements
- Native or business-level German language proficiency
- Minimum 2 years of proven experience in technical support or engineering environments
- Demonstrated proficiency with AI tools (ChatGPT, Perplexity, Cursor, etc.) in professional contexts
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
