Description
Are you ready to redefine customer support with cutting-edge AI technology and tackle the toughest technical challenges?
What you will be doing
- Resolve complex technical issues escalated by AI systems, applying human ingenuity where AI capabilities are limited.
- Continuously enhance AI systems by providing insights and solutions to improve automated support processes.
- Collaborate with a team of top-tier engineers to deliver exceptional customer support across a diverse product range.
What you will NOT be doing
- Performing routine, repetitive support tasks – our AI handles those.
- Waiting for guidance at every turn – we value independent problem solvers.
- Working in a slow-paced, traditional support environment – expect to be challenged and engaged.
Key responsibilities
Leverage AI and human expertise to deliver superior customer support and drive continuous improvement in AI capabilities.
Candidate requirements
- Fluency in German
- At least 2 total years of experience in a technical customer support or engineering role
- Experience using AI tools (e.g., ChatGPT, Perplexity, Cursor) in a professional setting
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
