Description
In the fast-evolving tech world, product disruptions, operational hurdles, and reactive support often lead to user dissatisfaction. Companies lose approximately $5,600 every minute of downtime, yet many still grapple with sluggish issue resolution and poor inter-team coordination.
Trilogy stands apart by fostering a dynamic, accountability-focused environment where autonomy is key. Here, you'll own the health of our products, influencing their reliability and customer satisfaction directly. Our strategy is to be proactive, not reactive. If you excel in strategic thinking and operational excellence, this is your arena to shine.
This isn't a typical support role where you're simply ticking off tasks. You'll command the entire product operations process. From triaging requests to troubleshooting real-time issues, you'll make swift, impactful decisions daily. This position is perfect for someone who loves autonomy and thrives on maintaining product vitality in high-pressure settings. If making strategic decisions that enhance product success and reliability excites you, you'll fit right in.
As a pivotal member of the Trilogy team, you'll bridge operations across teams to ensure seamless product performance and customer satisfaction. Your contributions will be noticeable and immediate. If you're prepared to take full ownership of product health, make independent decisions, and solve issues swiftly, we're eager to meet you. Apply now to be the powerhouse behind Trilogy's product reliability and success.
What you will be doing
- Resolving product issues by tackling outages, technical challenges, and operational tasks.
- Managing product documentation and maintaining knowledge bases.
- Conducting daily and weekly product deliveries and regular customer check-ins.
Key responsibilities
- Manage the thriving operations of Trilogy's products by navigating a dynamic environment with multiple priorities, swiftly resolving product issues, and communicating effectively across teams to uphold product reliability and enhance customer satisfaction.
Candidate requirements
- Experience in a product operations role with a focus on SaaS environments.
- Experience in direct customer engagement.
- Experience with maintaining legacy systems.
- Familiarity with generative AI tools, such as ChatGPT, Claude, and Gemini.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
