SVP of SaaS Operations

$400,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($200 USD/hour)

The SaaS industry is evolving rapidly, and traditional SaaSOps teams are struggling to keep pace, relying on manual processes and reactive troubleshooting instead of proactive, AI-driven automation. Companies are wasting millions on inefficient cloud operations, suffering from avoidable downtime, and failing to scale fast enough to support aggressive growth. Trilogy is doing the opposite—acquiring at least one SaaS company per month and fully embracing AI transformation to build the most advanced, automated SaaS Ops function in the industry.

Trilogy operates a portfolio of SaaS businesses, each with its own architecture, customers, and operational challenges. Instead of treating SaaS Ops as a cost center, we see it as a competitive advantage. We are building a world-class, AI-powered SaaS Ops function designed to maximize uptime, streamline operations, and optimize cloud spending across dozens of products. This is an opportunity to define and execute SaaS Ops strategy at scale, leveraging automation, AI, and best-in-class operational design to set a new industry standard.

This is not a corporate IT or infrastructure management role. This is a hands-on leadership role for someone who has built and owned SaaS Ops at a SaaS company, not just been part of the team. The ideal candidate is a technical expert first, a leader second—someone who thrives on designing scalable systems, integrating automation, and making high-stakes operational decisions. You’ll be responsible for defining the future of SaaS Ops across a diverse portfolio of SaaS businesses, ensuring seamless product integrations, and applying AI to create an automated, highly efficient operations engine.

You’ll work alongside world-class peers across Engineering, Product, and C-Suite leadership to shape and execute this vision. If you have strong opinions on how SaaS Ops should be run, love the challenge of optimizing multi-product environments, and are excited to be on the cutting edge of AI-driven operations, this is the role for you. Apply now to take ownership of a career-defining opportunity.