Description
Ready to revolutionize SaaS operations in the AI era? We're not just keeping up with the SaaS industry—we're redefining it. At Trilogy, we're building the future of SaaS operations, acquiring innovative companies monthly and leveraging cutting-edge AI to create an unprecedented automated operations powerhouse.
Picture yourself at the helm of a dynamic portfolio of SaaS businesses, where each day brings new challenges and opportunities for innovation. We're not interested in maintaining the status quo of manual processes and reactive troubleshooting. Instead, we're pioneering an AI-driven approach that's setting new benchmarks in operational excellence, cost efficiency, and scalability.
This role isn't your typical infrastructure management position. We're seeking a technical virtuoso who's personally architected and led SaaS operations—someone who gets excited about system design, lives for automation, and isn't afraid to make bold operational decisions. You'll be the mastermind behind our portfolio's operational strategy, wielding AI tools to create a seamless, efficient operational ecosystem.
Join forces with brilliant minds across our organization to shape the future of SaaS operations. If you're passionate about operational excellence, thrive in multi-product environments, and are ready to harness the power of AI to transform SaaS operations, we want to hear from you.
What you will be doing
- Architect and implement cutting-edge SaaS operations strategies that set new industry standards
- Pioneer the integration of AI tools and automation to revolutionize operational efficiency and reliability
- Create a seamless framework for integrating newly acquired SaaS products into our operational ecosystem
- Drive critical decisions on operational protocols, technology stack, and process optimization across our growing portfolio
What you will NOT be doing
- Getting bogged down in routine operational tasks—your mission is to eliminate manual processes through AI and automation
- Operating in a single-product silo—you'll be orchestrating operations across a diverse, expanding portfolio of SaaS solutions
- Maintaining conventional operational approaches—you'll be at the forefront of AI-driven operational innovation
Key responsibilities
- Spearhead the development and execution of an AI-enhanced SaaS operations framework that delivers superior reliability, optimizes costs, and ensures seamless integration across our growing family of acquired SaaS businesses
Candidate requirements
- Proven track record with 5+ years of leadership in enterprise-focused SaaS operations
- Demonstrated success in managing SaaS operations for an SME serving enterprise clients
- Hands-on experience implementing AI solutions and automation in operational workflows
- Expert-level proficiency in AWS ecosystem and DevOps practices, including containerization with Docker and orchestration with Kubernetes
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
