Description
Are you the person everyone turns to when systems break down? Trilogy is seeking exceptional "problem solvers" who can transform chaos into clarity with the help of cutting-edge AI tools. If you're the type who finds satisfaction in untangling operational knots that leave others frustrated, we want to talk to you.
This isn't your standard management position. As our Consulting Manager, you'll be the catalyst for operational metamorphosis—identifying inefficiencies, streamlining complex processes, and implementing strategic restructuring that delivers immediate results.
While others might be content with endless meetings and theoretical improvements, you'll thrive on tangible action and measurable change. You're the architect who can look at a crumbling operational foundation and envision not just repairs, but revolutionary rebuilding.
The Ideal Candidate:
- Thrives on dissecting business operations to extract maximum efficiency
- Possesses the vision to transform customer-facing operations into value-generating machines
- Can navigate complex systems and distill them into elegant, simple solutions
- Takes pride in methodical problem-solving and measurable operational improvements
What you will be doing
- Harness the power of generative AI to revolutionize and automate manual workflows across departments
- Conduct thorough operational assessments with a critical eye to separate effective processes from inefficiencies
- Design and implement comprehensive restructuring blueprints for key operational functions using Trilogy's proven methodology
What you will NOT be doing
- Drowning in administrative tasks or bureaucratic management—our automation systems handle the routine so you can focus on transformation
- Babysitting stabilized operations—once you've engineered success, you'll move to the next challenge requiring your expertise
- Creating strategies from scratch—we provide the battle-tested playbook; your job is execution excellence and continuous refinement
Key responsibilities
- Implement and refine Trilogy's operational frameworks to transform underperforming acquisitions, with the autonomy to suggest strategic improvements
- Drive financial turnarounds by establishing positive margins while simultaneously enhancing customer satisfaction and retention metrics
Candidate requirements
- Current residence in the Americas (North, Central, or South)
- Minimum 5 years of immersion in the enterprise software ecosystem, with comprehensive understanding of industry best practices
- At least 5 years of operational experience, demonstrating progressive responsibility and impact
- Minimum 3 years in customer-facing roles (Support, Sales, Collections, etc.) with demonstrable success
- Proven track record leveraging generative AI tools to drive measurable productivity enhancements
You will be working for
Hundreds of software businesses run on the Trilogy Business Platform. For three decades
About Trilogy
Quick links
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
