Description
Are you prepared to dive into high-impact technical challenges, where your skills are pivotal to enhancing customer satisfaction and driving revenue? We are on the hunt for a proactive problem-solver to master our Billing and Revenue Management (BRM) systems, which are the backbone of our operations. This isn't your average support or engineering role—it's an opportunity to engage with an advanced tech stack, utilizing AI and automation to deliver solutions that outpace industry norms.
This role is uniquely concentrated on BRM systems, requiring an in-depth understanding of their intricacies. You'll be expertly diagnosing and resolving maintenance tickets, executing flawless deployments across various environments, and performing thorough testing to ensure peak performance—all while following stringent protocols to maintain system integrity. This position isn't for those seeking mundane tasks. It's for someone who relishes tackling complex problems, enjoys working closely with technical teams and clients, and is driven to make a significant impact on business success.
Joining us means being at the cutting edge of redefining how businesses enhance customer retention through top-notch technical support. If you're thrilled at the prospect of influencing the future of BRM systems in an AI-focused setting, we want to connect with you.
What you will be doing
- Resolving Maintenance Tickets: Skillfully diagnosing and resolving customer-reported issues within the BRM system
- Deployments: Performing deployments of the BRM component across different environments, ensuring stability and readiness for end-users
- Testing: Executing unit and integration testing to confirm that fixes and updates adhere to quality standards before being deployed
What you will NOT be doing
- Developing new features or leading product innovation beyond the scope of maintaining and resolving BRM issues
- Handling general customer inquiries not related to BRM-specific incidents and questions
- Engaging in strategic planning or product management; your focus will be on efficiently resolving BRM issues
- Redesigning or architecting high-level systems; your role is to apply fixes, updates, and maintenance within the existing BRM framework
Key responsibilities
- Drive increased customer satisfaction and retention rates by delivering exceptional BRM support
Candidate requirements
- Reside in a time zone aligned with the EU
- Expert-level proficiency in Java
- Practical experience with Oracle DB, Spring Boot, and J2EE
- Professional experience in telecommunications OSS/BSS
- Knowledge of generative AI tools like ChatGPT, Gemini, or Claude
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
