Senior Cloud Operations Engineer, Trilogy (Remote) - $60,000/year USD

Job ID: 3362


Are you an expert troubleshooter who enjoys the challenge of maintaining massive and complex systems? Do you want to be part of a driven and tenacious team that uncovers hidden issues and delivers the right solution the first time? Do you thrive in environments where learning and applying new knowledge to tackle unfamiliar challenges is valued? Do you revel in playing detective and feel confident in your ability to recognize clues and evidence that point toward the best solution?

If you answered yes to all of the above, this is your opportunity to join a global software organization unlike any other.

At Crossover, we push the limits of cloud infrastructure.  We have 100+ centrally-managed SaaS products and more added every month. Ensuring continuous uptime requires a team of CloudOps superstars who can efficiently and permanently fix operational issues at their core.  It is why we engage the best and the brightest engineers.  We are looking for people who are invigorated by challenging problems and not intimidated by tight time constraints.

What you will be doing

In this role, you will work on the frontlines of our large and diverse cloud-based infrastructure. Not to brag, but we can guarantee that as Amazon’s #1 centralized database partner, we offer our engineers no shortage of opportunities to learn and grow.  

Your most innovative troubleshooting skills will be required to combat the unique incidents encountered daily. And you will need to draw on prior experience to analyze and locate root causes, recognize and address systemic factors, and diagnose and mitigate infrastructure weaknesses before they become disruptive.

What you will NOT be doing

  • Fixing product code or writing product documentation
  • Supporting a single platform or technology stack
  • Focusing on SaaS product speed and performance

Key Responsibilities

This team is responsible for maintaining mission-critical SaaS infrastructure for thousands of enterprise users across the globe. In this role, you will:

  • Provide 24x7 cloud operations support on a rotating, on-call schedule as part of a global SaaS Operations team
  • Resolve incidents to ensure system uptime and expected service levels
  • Analyze cloud systems issues and provide recommendations and supporting data to monitor, simplify, and automate tasks
  • Execute change requests that impact production systems used by our diverse portfolio of products

Candidate Requirements

  • Bachelors degree in Computer Science or a related technical field
  • Hands-on troubleshooting experience with AWS Services (e.g., AWS EC2, EBS, S3, RDS, CloudWatch, etc.)
  • Knowledge of tools to automate the deployment and management of containerized applications (e.g., Docker, Kubernetes, etc.)
  • Proven experience writing shell scripts (e.g., Terraform, Ansible, Python, PHP, Bash, SQL)
  • 3+ years experience with Linux or Windows Server OS 

Nice to have

  • AWS Solutions Architect or AWS SysOps Administrator Certification
Apply Now
More about this role
Mikael Fermin
L1 Customer Support Agent
Mikael Fermin

Mikael Ian graduated from Crossover’s Remote Camp in July of 2018. For him, Crossover has been “quite frankly the answer to all of our family's...

Read More
Teague James
Play Video
Product Knowledge Curator, Trilogy
Teague James

Teague James was recruited by Crossover to become a Product Knowledge Curator at Trilogy – which is really a fancy way of saying he can...

Read More
Sumaiya Kidwai
QA Engineer
Sumaiya Kidwai

Sumaiya’s life changed drastically after she joined Crossover and her compensation quadrupled. She is able to cover medical treatment for her younger sister, who is...

Read More