Senior Account Manager

Job ID: 4451

Description

In this role, you will work across industries to align customers on a new and more powerful vision for their success. You will have the opportunity to influence business leaders to adopt a definition for their companies' success that is better for them than the one they have today.

The team operates quickly with a heavy focus on Coaching and Personal Development. The priority for us is High-Quality Work and the drive for Continuous Improvement in our teams makes us a unique opportunity, where you will be a part of a Pioneering Senior Account Management Team.

What you will be doing

  • On-site face to face customer meetings when travel is allowed - up to 30%
  • Video calls with customers
  • Email Correspondance
  • Internal Meetings
  • Keeping up with customers' industries directions and business objectives
  • Leveraging Playbook guidelines and artifacts to ensure success

What you will NOT be doing

Conducting one-off phone calls or demos in an effort to close a deal quickly without truly understanding the business needs of the customer and how our products can alleviate their pain points.

Key Responsibilities

  • Understand the customers’ business strategy and industry direction and manage a long term, sustainable portfolio.
  • Foster strategic customer relationships and build confidence with the customers as a trusted partner.
  • Lead business review meetings to excite customer executives on our vision and plan for their success.
  • Help customers solve business challenges by aligning our value proposition with their business objectives.

Candidate Requirements

  • 3+ years in account management or client partnership roles
  • Self-motivated, self-starter, and able to work successfully in a 100% virtual environment.
  • Fluent in spoken and written English.

Nice to have

Experience in effectively transitioning customers from on-premise to SaaS/cloud software solutions

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