- Work autonomously and be an expert. While you will have team members and other resources, this role provides you with a level of autonomy that other roles will not. We look to you to be the expert, optimize our current Marketing tech stack, and suggest and implement improvements
- Understand how to scale a product and move quickly. You will be defining and refining a method for success across a wildly diverse and ever growing portfolio of products. Your focus will be on world class execution against that playbook on every product.
Director, Operations $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you under-utilized in your role, maintaining the status quo? Would your talents be best leveraged in a role that requires you to put your thumbprint on the sales and marketing tech stack in ways that enable our new customer acquisition strategy? Are you tired of being bored supporting a single product? Why support mature products that only require you to perform operations maintenance work when you can have the responsibility of solving new problems and defining our approach?
What you will be doing
Our portfolio of products serves vastly different business needs and targets vastly different audiences which means you will gain experience across a wide breadth of software products. You will collaborate with the Sales and Marketing teams to execute our new customer acquisition strategy. You will be relied upon to be the expert at identifying new technology, methods, processes to help us be more efficient. We launch a new product every 6 weeks which will require you to move quickly and learn to prioritize and work efficiently to enable smooth product launches.
What you will NOT be doing
- Creating sales pitches or interacting with prospective customers
- Creating advertising copy, designing or developing websites, or other creative tasks.
- Creating the advertising or marketing strategy.
Key responsibilities
In this role you will be responsible for working with our sales and demand generation teams to:
- Determine the sales and demand generation system capability needs
- Select appropriate systems to meet the functional requirements
- Identify any manual work that can be automated and create automation
- Deliver a new or improved functionality or capability
Candidate requirements
- SalesForce & Pardot expertise
- Quick learner: While you may not be an expert in all things Operations, you are curious and learrn quickly
- Efficent Problem Solver: You are an expert in leveraging solutions discovered by others and applying them to current problems.
- Meticulous: Must consider all implications of activating/deactivating features
- Good communicator: able collaborate with non-technical team members to translate functional requests into actionable improvements
Nice to have
- Experience with Google Analytics or Google AdWords
- Experience with Gong or High Velocity Sales
- Ability to read and understand HTML and CSS code such that they can help identify incorrect code
- Experience with APEX development
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
What you will learn
Work examples
- Manage the ingestion of new products and business units into our New Customer Acquisition infrastructure and tech stack.
- Optimize Salesforce and Pardot to drive maximum efficiency and scalability by executing and improving upon our NCA Operations playbook.
- Leverage key dashboards and visualizations to monitor system health in real time and address issues immediately.
- Maintain and improve multiple integrations with secondary systems connected to Pardot and/or Salesforce.
- Establish and maintain scalable processes that ensure best practices in campaign, lead, and opportunity management.
- Create and maintain metrics reports on marketing and sales activities and effectiveness and business impact.
- Analyze marketing and sales data to develop insights and make recommendations on areas for optimization.
- Evaluate new technologies and add-on applications to improve and optimize sales and marketing team performance.
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
