Professional Services Manager

Job ID: 4505

Description

Do you love the excitement and challenge of working at a start-up but also want a company with proven products and customers? If you like leading global Services teams and working with a diverse set of SaaS and On-prem enterprise products in the CRM and E-commerce industries, this is the role for you.

What you will be doing

Working directly with the SVP of Customer Success, you will be focused on driving scale, efficiency, and best-in-class execution within the Services team. You will manage a global virtual team of high-caliber individuals.

Key Responsibilities

  • Regularly monitoring and analyzing team metrics for areas of improvement and automation
  • Continuous improvement via knowledge documentation and resource training
  • Oversight and involvement of creating playbooks for standardized activities
  • Coordinate with Project Managers to ensure staff is delivering within the scope (schedule/budget) of the project.
  • Standardization of projects and work units for the team

Candidate Requirements

  • Bachelor's degree or equivalent is required
  • 5-7 years of experience in Software Deployment and/or Professional Services
  • Experience leading a geographically diverse team

Nice to have

  • Domain experience in CRM, E-Commerce and/or Supply Chain
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