Best practices in executing a regimented, metrics-driven approach to managing a Services team.
Requirements for serving a diverse set of clients in multiple industries all over the world.
Professional Services Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Do you love the excitement and challenge of working at a start-up but also want a company with proven products and customers? If you like leading global Services teams and working with a diverse set of SaaS and On-prem enterprise products in the CRM and E-commerce industries, this is the role for you.
What you will be doing
Working directly with the SVP of Customer Success, you will be focused on driving scale, efficiency, and best-in-class execution within the Services team. You will manage a global virtual team of high-caliber individuals.
Key responsibilities
- Regularly monitoring and analyzing team metrics for areas of improvement and automation
- Continuous improvement via knowledge documentation and resource training
- Oversight and involvement of creating playbooks for standardized activities
- Coordinate with Project Managers to ensure staff is delivering within the scope (schedule/budget) of the project.
- Standardization of projects and work units for the team
Candidate requirements
- Bachelor's degree or equivalent is required
- 5-7 years of experience in Software Deployment and/or Professional Services
- Experience leading a geographically diverse team
Nice to have
- Domain experience in CRM, E-Commerce and/or Supply Chain
You will be working for
Here is your opportunity to be part of something extraordinary! Avolin is driving
About Avolin
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
What you will learn
Reviews
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
