You will be a master at providing exceptional technical support and develop the ability to seek continuous improvement through our productivity tools. You will also receive candid feedback to learn, develop, and grow in your role and accelerate your career faster than in any other software company in the industry.
L1 Customer Support Agent $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($15 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you the go-to tech guru in your circle, always ready to diagnose and resolve the next big issue on your friend's laptop or smartphone? Do you get a thrill from mastering new technologies and software? If you're fascinated by technical challenges and have experience using generative AI tools to solve technical problems, then we want you on our team.
We're not just looking for customer support agents; we're in search of avid learners and problem solvers eager to apply their knowledge to real-world puzzles. Our commitment to your growth is unwavering, with regular investments in professional development that not only boost customer satisfaction but also ensure you love what you do.
At Trilogy, we recognize and reward exceptional talent. Top performers can expect promotion opportunities within just 6 months (for 2x your salary), highlighting our belief in fostering leadership and excellence from within.
Our dedication to excellence has set a new standard in customer support, driven by a team that's as passionate about technology as they are about helping others. If you're ready to transform your technical prowess into a career at the cutting edge of the tech industry, join our advanced technical support team and be part of the revolution!
What you will be doing
- Solving complex customer problems that our AI bot was unable to help them with
- Using generative AI to automate your workflow and solve repeated customer issues
What you will NOT be doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
Candidate requirements
- At least 2 total years of experience in a technical customer support or entry-level engineering role
- While this is NOT a coding-heavy role, you will still need to be able to read and write code at a basic level for debugging purposes
- 24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)
- Experience using generative AI tools (e.g., ChatGPT, Bing, Claude, Bard) in a professional setting
You will be working for
Here is your opportunity to be part of something extraordinary! Avolin is driving
About Avolin
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
What you will learn
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
