VP of Professional Services $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
We are a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D.
We consistently wow our customers with the quality of our products. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. Join our professional services team to see how we’re transforming the Enterprise Software Industry.
What you will be doing
- Review deliveries, escalations and define/lead action plans to promote improvements
- Ensure our customers get prompt answers to their service request
- Review team delivery and metrics and provide efficiencies
- Fine-tune our services processes
What you will NOT be doing
- Getting bored with repetitive activities and endless meetings.
Key responsibilities
- Regularly monitoring and analyzing team metrics for areas of improvement and automation
- Manage continuous documentation of knowledge and training of resources
- Oversight and involvement in creating playbooks for standardized activities
- Coach ICs performing below the team metrics.
Candidate requirements
- English fluency.
- Technical experience with B2B SaaS products
- Experience leading a PS team.
Nice to have
Experience leading remote teams
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
Reviews
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
