Description
LOCATION NOTE: This in-person role is located on our Austin, TX campus.
Do you hate waiting for someone else to fix problems you could solve in seconds? At Alpha, you’ll be the trusted expert who makes the campus run smoothly, handling operational challenges with speed, creativity, and ownership.
From troubleshooting devices to coordinating flawless events and ensuring campus safety, your work will be mission-critical. And it won’t go unnoticed—you’ll build relationships with students, parents, and staff who value your expertise and dedication. At Alpha, your day isn’t just busy—it’s meaningful, dynamic, and deeply rewarding.
Why Alpha?
- Learning from the Best: Collaborate with experienced professionals across our network, gaining insights and expertise that propel your career forward.
- Growth Opportunities: Under the mentorship of the Campus Director and Lead Campus Coordinator, progressively take on additional duties, from parent communication to operational oversight, shaping your expertise and influence.
- Playbook for Success: Follow a well-established playbook, mastering the creation, revision, and execution of Standard Operating Procedures (SOPs) in a rapidly expanding network of schools.
- Training and Mentorship: As you advance, contribute to the growth of others by providing training and mentorship to new hires at various campuses.
- National Impact: Seize the exciting opportunity to transfer to newly opened campuses as Alpha School expands across the United States, applying your skills in diverse settings and contributing to our nationwide impact.
If you’re ready to escape an environment of micromanagement, bureaucracy, or lackluster impact and step into a role where your decisions matter, join us.
What you will be doing
- Owning daily campus operations—everything from facilities management to staff onboarding and ensuring a seamless learning environment.
- Tackling tech challenges head-on: troubleshooting issues, managing device migrations, and serving as the go-to resource for tech needs.
- Creating polished, professional spaces for events and ensuring they run without a hitch.
- Building trust with students, parents, and staff by delivering clear communication and outstanding service.
- Ensuring campus safety through effective protocols, drills, and security measures.
What you will NOT be doing
- Teaching or developing curriculum—your focus is on operational excellence, not academics.
- Chasing rigid processes or waiting for someone else to take action—this role is about proactive ownership.
- Working in isolation—success here is rooted in collaboration and community engagement.
- Getting stuck in monotonous or repetitive tasks—this role offers variety and meaningful challenges.
Key responsibilities
Ensure seamless campus operations while building trust and delivering exceptional service to students, staff, and parents.
Candidate requirements
- Proven ability to resolve technical issues and manage operational logistics with confidence.
- Familiarity with IT systems, device management, or Tier 1/2 technical support.
- Experience in event coordination or customer-facing roles where trust and service are paramount.
- Exceptional interpersonal and communication skills, with a knack for solving problems under pressure.
- A strong sense of ownership and an eagerness to take initiative.
- Legal right to work in the U.S. without visa sponsorship
- Willingness to work on-site in Austin, TX.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
About the role
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
