SaaS Operations Manager

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks} ($50 USD/hour)

The telecommunications industry faces constant challenges in maintaining operational stability and performance. Service outages and inefficiencies can lead to significant revenue losses, with some estimates suggesting downtime can cost enterprises up to $300,000 per hour. Additionally, the complexity of managing both hosted data centers and public cloud environments adds a layer of difficulty, often resulting in fragmented operations and suboptimal performance.

At Skyvera, we tackle these challenges head-on by seamlessly integrating hosted data centers and public cloud services, ensuring a cohesive and reliable IT infrastructure. Our unique approach emphasizes the hybrid management of these environments, allowing for greater flexibility, improved resource optimization, and enhanced security compliance. This integrated strategy not only sets us apart from the industry norm but also offers our team a dynamic and technically challenging work environment.

This position is not your typical SaaS ops role. While many positions focus solely on cloud or data center environments, our SaaS Ops team demands expertise in both. We need someone who thrives in managing hybrid infrastructures and excels in leading a team to ensure operational excellence. This job involves coordinating with top-tier vendors, adhering to strict SLA agreements, and handling escalated support issues, making it ideal for a candidate who enjoys balancing management responsibilities with technical oversight.

As a key member of our team, you will play a crucial role in maintaining the stability and performance of our SaaS services. You will lead a talented team, oversee daily operations, and manage vendor relationships to ensure seamless service delivery. If you are passionate about driving operational excellence in a hybrid environment and are ready to make a significant impact on our IT operations, we encourage you to apply and join us in shaping the future of Skyvera.