Senior CPaaS Engineer $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)
Not accepting applications on crossover.com at this time.
Description
The telecommunications industry faces a daunting challenge: maintaining the high availability and reliability of CPaaS offerings. With downtime potentially costing businesses thousands of dollars per minute, the need for robust, efficient solutions is clear. Traditional methods often fall short, resulting in customer dissatisfaction and operational inefficiencies.
Skyvera approaches this issue differently. We prioritize advanced troubleshooting, rapid escalation management, and seamless system configurations. Our engineers work directly with Tier-1 operators, ensuring a significant impact on the telecommunications infrastructure. This innovative approach not only addresses the industry's pain points but also sets the stage for an exciting and dynamic work environment.
In this role, you will lead the resolution of advanced CPaaS issues, analyze SIP traces, and collaborate on Session Border Controller (SBC) configurations and troubleshooting. Unlike typical industry roles, you will work closely with Tier-1 operators and provide technical leadership to the support team. This is not a position for those who prefer routine tasks or avoid complex problem-solving.
In our team, your role will be pivotal. You will ensure system uptime and reliability, drive customer satisfaction, and maintain operational efficiency. If you thrive in a high-performing environment, enjoy solving complex technical challenges, and are passionate about cutting-edge CPaaS technologies, we want you to apply. Join Skyvera and play a key role in transforming the telecommunications industry.
What you will be doing
- Customer Ticket Resolution: Work on resolving tickets from customers, focusing on issues related to the CPaaS service and portal
- System Configuration and Updates: Perform changes in configuration and update the system to maintain optimal performance and address any issues
- Escalation Management: Address escalations from customers, ensuring timely and effective resolution
- Root Cause Analysis Documentation: Conduct detailed root cause analyses for resolved issues, providing insights and preventive measures
Key responsibilities
- Ensure high availability and reliability for Skyvera's CPaaS offerings
Candidate requirements
- At least 5 years of experience working with VoIP systems and expertise in SIP and VoIP technologies and CPaaS environments
- Experience with container orchestration platforms, including Kubernetes and Docker
- Proficiency in using REST APIs, SOAP, and managing multiple database systems like Couchbase, Hazelcast, and MongoDB
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
