Salesforce Support Agent $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you a Salesforce technician who thrives on solving complex problems, impressing customers with seamless solutions, and pushing the boundaries of what’s possible with AI-driven tools? If so, we have a spot for you on Trilogy's Professional Services team! From diagnosing intricate CRM issues to implementing transformative, scalable solutions, you’ll turn challenges into opportunities and directly shape the success of every customer you support.
Our approach sets us apart. While the industry settles for basic troubleshooting, we integrate AI into every facet of our workflows, enhancing efficiency and accuracy at every turn. Imagine a role where resolving tickets isn’t just about fixing issues—it’s about shaping how businesses grow through smarter, faster CRM solutions. You’ll work directly with customers, driving resolutions that leave them impressed and eager to collaborate further.
This role thrives on dynamic, customer-facing work. If you love untangling technical puzzles, relish the chance to make an immediate impact, and embrace the challenge of leveraging AI to elevate your craft, this is where you belong. If you’re seeking a space to innovate, resolve, and build with purpose, apply now to join a team redefining what Salesforce support can be.
What you will be doing
- Address and resolve support and defect tickets raised by customers on a daily basis, ensuring smooth operation and optimal performance of the Salesforce environment
- Learning how to use AI tools to automate workflows and make your life easier
Key responsibilities
- Maintain a robust, scalable, and efficient Salesforce environment for customers, while keeping them impressed with our service
Candidate requirements
- Salesforce development knowledge (incliduing Apex, Visualforce, and LWC)
- Willingness to learn and leverage AI tools
- Willingness to work most hours during India Standard Time
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
