Remote Professional Services Jobs in Vietnam
- The best remote Professional Services jobs are on Crossover.
- Find leading US companies hiring full-time managed service professionals in Vietnam.
- Use your insight and skills to solve important problems by finding the root cause.
See all remote jobs in Vietnam
Why Crossover?
Remote jobs with first-rate USD pay—anywhere in the world.
Join an elite global team of top 1% professional talent.
Equal opportunity hiring process: just prove your skills are world-class.
Role Description
Are you a seasoned services pro?
If you have excellent customer dispositions, a willingness to share your expertise, empathy for your customers, and an ability to brainstorm and prioritize, you might want to apply now to the multiple positions we have open in our Professional Services teams.
Our teams operate quickly with a heavy focus on coaching and personal development. The priority for us is high-quality work, and the drive for continuous improvement in our teams makes us a unique opportunity.
You will have the utmost authority, have a key vantage point of our customers, and have hands-on impact on customer success.
Our recruitment process has less hustle and bustle, so you do not have to devote a great deal of time to it and the positions are full-time and can be handled remotely.
What you will be doing
- Mapping requirements and delivering customer requests.
- Using voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
- Generating solutions using your deep product knowledge and our rich knowledge bases.
- Sharpening your technical prowess.
What you will NOT be doing
- Stagnating. You will be continuously expanding your knowledge and experience with new products.
- Spending your day answering calls or solving trivial issues.
Key Responsibilities
- Take ownership of customer requests and use all available resources and knowledge to resolve them.
Candidate Requirements
- Experience with software development. You will need to read and understand code, write scripts, query databases and scrutinize dense log files while troubleshooting.
- Experience in a customer-facing role. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
What you will learn
You will develop the ability to seek continuous improvement. You will also receive candid feedback to learn, develop, and grow in your role and accelerate your career faster than in any other software company in the industry.
Work examples
We believe that the candidates who will succeed in this role come from an array of technical backgrounds and our selection process entails demonstrating that you can become an expert on topics from our real products and that you can solve some real problems that our customers have reported in the past. This is a great way to show off your skills while at the same time getting a taste for what real-work is like.
Featured remote managed service professional job in Vietnam
PeopleOps Manager @ Crossover
Work from Vietnam
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role
Key responsibilities
- Create and maintain scalable hiring pipelines that consistently produce high-quality hires
Description
Hiring is broken. Most companies have no idea how to define what success looks like in a role—let alone how to find the right person to deliver it. They rely on proxies: pedigree, resume keywords, vibes in interviews. The result? Expensive beauty pageants and costly mis-hires. It’s no wonder that the average time-to-fill a role is over 40 days, half of hires fail within 18 months, and hiring managers end up shouldering the burden of mismatched teammates. It’s a process optimized for bureaucracy, not business outcomes.
We’re building something different. Our approach starts by identifying what good looks like—not in vague competency models, but in clear, measurable outcomes. From there, we build recruiting pipelines designed like products: measurable, improvable, and ultimately scalable. When something breaks, we analyze the system, trace it to the root, and fix it. It’s not just recruiting—it’s operating system design for how great teams are built.
This is not an HR role. You’re not scheduling interviews, juggling calendars, or doing “culture fit” theater. And it’s not a typical analyst gig either—you’re not building dashboards for dashboard’s sake, or making decks that collect dust. In this role, you will diagnose failures in the hiring system and write deep dives that lead to real change. You’ll move fast, own your insights, and be expected to persuade others to act.
You’ll sit at the core of our hiring intelligence team, partnering closely with operators who are obsessed with building systems that work. You’ll spend your time getting into the guts of candidate pipelines, spotting patterns others miss, and writing recommendations that actually get implemented. If you love puzzles, hate fluff, and want to put your brain to work fixing one of the most outdated systems in modern business, we want to hear from you.
Candidate requirements
- At least 5 years of experience in a generalist business role
- Professional experience using GenAI tools, such as ChatGPT, Claude, or Perplexity, to boost productivity at work
Frequently Asked Questions
Job reviews
Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Join top-tier companies as a remote managed service professional, working full-time
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Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
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