Remote Customer Support Jobs in United States

  • The best remote Customer Support jobs are on Crossover.
  • Find leading US companies hiring full-time customer service representatives in United States.
  • Become an expert in supporting products across domains.
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Why Crossover?

Remote jobs with first-rate USD pay—anywhere in the world.

Remote jobs with first-rate USD pay—anywhere in the world.

Join an elite global team of top 1% professional talent.

Join an elite global team of top 1% professional talent.

Equal opportunity hiring process: just prove your skills are world-class.

Equal opportunity hiring process: just prove your skills are world-class.

Remote Customer Support Jobs in United States

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Role Description

Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next? Or are you a software engineer looking for a way to get introduced to an immense set of product architectures, domains, and tech stacks? Sure, you could join any new company and learn their handful of products, but we think we have something better.

Our partners support over 100 unique enterprise software products - everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems no one has seen before. There’s a lot to learn, so we have weekly “learning tickets” to ensure the whole team is up to speed.

At the highest level of customer support, we have Customer Support Engineers. This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility, but one that can put you on the fast track to career advancement.

We also have customer support agent jobs. Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.

Meet a successful candidate

Watch Interview
Ben Nelson
Ben  |  VP of Customer Support
United States  

Every day as a VP of Customer Support, Ben Nelson gets to lead his team at Trilogy, solving real problems and seeing the benefits and impact...

Meet Ben

Frequently Asked Questions

Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.

How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Join top-tier companies as a remote customer service representative, working full-time

Need help to find the right job? Consider exploring the following roles

Customer Support jobs by city in United States